Never miss a potential new client call again

Delivering a professional telephone answering service to small businesses across the UK.

Speak to our experts

Virtual receptionist services for small businesses

Call Answering Service

Professional PAs

All of our call handlers are trained and have business experience so they know how to greet your callers professionally.
Call Answering Service

Flexible & scaling

Fit your virtual PA around your business and only pay for the time and services you use, we’re here when you need us.
Call Answering Service

Humanise your small business

Create that human-to-human communication customers expect when calling a small local business.

I have had positive feedback from clients who believe I have a new PA. The messages left for me are clear and manage my clients’ expectations well.

Simon Rhodes-Brook – Rhodes Brook Financial Management Ltd

Case Study

Featured case study

Rhodes Brook Financial Management first approached Face For Business in 2015 having recently expanded the business. They were aware that clients were reluctant to leave messages on voicemails and were very concerned that as a result, calls would be missed.

Find out more

Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

Get in touch

Virtual Receptionist Service - Face For Business

Designed for small business

There are an estimated 5.9 million SME’s in the UK working in numerous sectors. If you work in this sector, you will understand the many challenges being faced every day, not least how to handle incoming phone calls. Some of these calls will be valuable new enquiries into your business and can’t be missed. Whether you’re in a meeting with a client, engaged on another call or just unable to pick up your handset, missing a call could mean the loss of an order or a new client. As 80% of callers choose not to leave their message on a voicemail, many small businesses will look for other methods of capturing those calls.

Telephone Answering

Tailored service

Face For Business can provide you with the back-up that you need to enable you to get on with running your business. You can rest assured knowing that any calls that you’re can’t get to, will be answered by one of our professional and friendly PAs, thus ensuring that your clients and potential new clients receive the service that they deserve.

Messages are emailed over to you immediately, are accurate and always include the reason for the call. We can also tailor our service to include any other questions or information that you would like us to capture from your callers.

Transparent & accountable phone answering service

Every penny counts when you’re a small business, so you want to know you’re getting what you pay for.

Unlike other small business telephone answering service providers, we don’t just give you with your messages, you get access to full call recordings sent straight to your app.

By giving you access to the full recordings we’re making ourselves more accountable to you.

All call recordings are instantly available so you can listen to how your virtual receptionist deals with incoming calls to make sure they’re being handled as you expect.

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

In times of worry or frustration, we’ll be there to support you.
24/7 Telephone Answering Service

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
24/7 Telephone Answering Service

We care

We are real people who care about the job – and your customers will be able to tell.

How our small business service works


First you just need to get in touch and one of our small business experts will work with you to figure out the best service package based on your needs and budget.

Set Up

Once you’re happy with the services you want, you’ll have a call with your business’ new virtual receptionist so they can get to know your business and you get the reassurance your callers are reaching someone who understands what your company does and how you work. During this phase we’ll work with you to understand what kind of calls your VA will be dealing with, how you expect calls to be handled and what information you need to get from each call.


Your start to divert your calls and if you need us to help with this process we will be happy to help. Your free trial starts, no payment required, we will start your trial for an agreed period and give you the opportunity to judge our service for yourself.


Lastly when you’re happy and the trial is over we will confirm from the trial the costs involved and you will be relaxed knowing Face for Business are on hand increasing opportunity capture and customer satisfaction. Easy. Simple. Hassle free.

Highly recommended

We have used Face For Business for a couple of years and during that time we have remained 100% happy with the call answering service they provide for our business. The team handle our calls extremely well and the company as a whole has proven itself to be very reliable and (most importantly) useful.

Richard Hawkings

We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.

Tony Eidsforth

FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.

Jeff Tiley

Frequently asked questions

  • What call answering services do you offer for small businesses?

    At Face For Business, we can adapt our small business phone answering service to meet the level of support you need. We can either help you manage some of your calls, or we can handle all your business’ incoming calls.

    Your small business’ live call answering service can either be ‘message only’ – when your calls are answered and messages passed on to you – or you can opt for a switchboard service, when your virtual receptionist will answer and forward calls to you or the appropriate colleague.

    If you want more than a call answering service for your small business, we can help with diary management and booking meetings and can even help launch live chat on your website.

  • How much does it cost to set up my small business’ answering service?

    We don’t charge a set-up fee.

    And our transparent pricing means you’ll always know exactly how much you’re paying and what you’re paying for.

    To discuss pricing (which starts from as little as £39 per month)for a call answering service for your small business call 0333 323 1007

  • Is it possible to try the call answering service first before I commit?

    Yes. We offer every new customer a FREE 7-day trial of our small business phone answering service with no obligation. Simply try it for a week and if it’s not right for you, you don’t have to carry on.


    During the 7-day trial you’ll have full access to our support team who’ll be on hand to support you and make sure you understand and get the full benefits out of using our services for your business.

  • What if I need to reduce my package during quieter periods?

    No problem. We’ve supplied telephone answering to hundreds of small businesses so we know how unpredictable your call volumes can be. That’s why we have free bill optimisation every month ensuring you are on the right package every month.

  • Can you deal with calls outside of regular business hours?

    Yes. although we open much longer than most businesses, we understand that even then you could get calls at obscure times. Face For Business can offer you a number of out of hours call answering options from call divert to a mobile or simply to a personalised voicemail to capture all your out of hours calls and messages (which will be emailed to you).

    If an urgent or emergency call comes in when your business has closed for the day, we can divert the call to your mobile so you can deal with it, or provide a greeting explaining your opening hours.