Don’t let new business opportunities slip away

Tired of seeing money drip through your fingers because you don’t have time to answer every phone call?

We provide a professional telephone answering service to small businesses that can capture every customer call and new business lead

Start a free trial

Call answering tailored to your business

Do you really want anonymous call centre workers dealing with your business’ important phone calls? Or do you want a professional team of PAs who work closely as an extension of your business to give customers a personalised experience when they get in touch?

Virtual receptionist services for small businesses

Call Answering Service

Professional PAs

All of our call handlers are trained and have business experience so they know how to greet your callers professionally.
Call Answering Service

Flexible & scaling

Fit your virtual PA around your business and only pay for the time and services you use, we’re here when you need us.
Call Answering Service

Humanise your small business

Create that human-to-human communication customers expect when calling a small local business.

Answer more calls

It’s rare you’ll deal with business calls one at a time. With a telephone answering service behind you you’ll have a team ready to deal with every call that comes to your business

Stay open for longer

Extending your opening hours beyond 9-5 gives you more chance to increase sales and win business. With our telephone answering service for small business you can take calls outside your regular hours, without working more yourself

Avoid sales calls

Stop worrying about third party calls wasting your time offering services you don’t need. Our PAs can act as a barrier between you and unwanted calls, and even have you removed from sales lists

Be more productive

Spend more time earning money and keeping customers happy, and less time dealing with phone calls that take up precious time. We’ll handle all your calls so you can work more on your business

Reduce staff costs

Don’t spend tens of thousands on a full-time member of staff just to deal with the phone. Our telephone answering service for small businesses is flexible so you only pay for the time and service you use

Never miss another call

Don’t worry about missing important calls when you’re working or in a meeting. Our team of PAs make sure your business never misses a phone call and works as an extension of your business to keep customers happy

I have had positive feedback from clients who believe I have a new PA. The messages left for me are clear and manage my clients’ expectations well.

Simon Rhodes-Brook – Rhodes Brook Financial Management Ltd

Case Study

Featured case study

Rhodes Brook Financial Management first approached Face For Business in 2015 having recently expanded the business. They were aware that clients were reluctant to leave messages on voicemails and were very concerned that as a result, calls would be missed.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

Get in touch

Virtual Receptionist Service - Face For Business

Designed for small business

There are an estimated 5.9 million SME’s in the UK working in numerous sectors. If you work in this sector, you will understand the many challenges being faced every day, not least how to handle incoming phone calls. Some of these calls will be valuable new enquiries into your business and can’t be missed. Whether you’re in a meeting with a client, engaged on another call or just unable to pick up your handset, missing a call could mean the loss of an order or a new client. As 80% of callers choose not to leave their message on a voicemail, many small businesses will look for other methods of capturing those calls.

Telephone Answering

Tailored service

Face For Business can provide you with the back-up that you need to enable you to get on with running your business. You can rest assured knowing that any calls that you’re can’t get to, will be answered by one of our professional and friendly PAs, thus ensuring that your clients and potential new clients receive the service that they deserve.

Messages are emailed over to you immediately, are accurate and always include the reason for the call. We can also tailor our service to include any other questions or information that you would like us to capture from your callers.

Transparent & accountable phone answering service

Every penny counts when you’re a small business, so you want to know you’re getting what you pay for.

Unlike other small business telephone answering service providers, we don’t just give you with your messages, you get access to full call recordings sent straight to your app.

By giving you access to the full recordings we’re making ourselves more accountable to you.

All call recordings are instantly available so you can listen to how your virtual receptionist deals with incoming calls to make sure they’re being handled as you expect.

Why choose us?

24/7 Telephone Answering Service

Your trusted partner

In times of worry or frustration, we’ll be there to support you.
24/7 Telephone Answering Service

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
24/7 Telephone Answering Service

We care

We are real people who care about the job – and your customers will be able to tell.

Appointment management

As well as handling all your business’ calls we can integrate your diary with our online system and manage all your appointment bookings that come from calls we handle

Easy integration

Get access to an online portal where you can view all your messages and full call recordings and onboard easily so we work as part of your business

Create a professional front of house

Our PAs aren’t anonymous call handlers. They work closely with you and your team to become an extension of your business and constantly work to improve the service we offer

How our small business service works


First you just need to get in touch and one of our small business experts will work with you to figure out the best service package based on your needs and budget.

Set Up

Once you’re happy with the services you want, you’ll have a call with your business’ new virtual receptionist so they can get to know your business and you get the reassurance your callers are reaching someone who understands what your company does and how you work. During this phase we’ll work with you to understand what kind of calls your VA will be dealing with, how you expect calls to be handled and what information you need to get from each call.


Your start to divert your calls and if you need us to help with this process we will be happy to help. Your free trial starts, no payment required, we will start your trial for an agreed period and give you the opportunity to judge our service for yourself.


Lastly when you’re happy and the trial is over we will confirm from the trial the costs involved and you will be relaxed knowing Face for Business are on hand increasing opportunity capture and customer satisfaction. Easy. Simple. Hassle free.

Try our telephone answering service for free

Want to get a first hand look at how a telephone answering or virtual receptionist service would fit into your small business before committing to a contract?

We get it – it’s a big decision. That’s why we offer a free 7-day trial of our small business telephone answering service to all businesses who want it.

We’ll on-board you and set you up just like we would a paying client.

You’ll be introduced to your business’ dedicated PAs who will spend time getting to know your business and the kinds of calls they’ll be dealing with.

We’ll even help you with your call handling scripts and set the rules for how you want specific calls to be dealt with.

This could be figuring out which team members to forward certain calls to, which calls you always want forwarding to you, and what information you need from calls.

We’ll also set you up with a client portal where you can easily view all your call information in one place.

And if you’re not convinced that a telephone answering service is worth it for your business after the 7-days, you’re free to leave with no obligations.

Start a 7-day free trial today

Never miss a new business call again

Every deal counts when you’re a small business and when every call could potentially be a new business call, you need to make sure the call is dealt with professionally. But you can’t always be available.

Maybe you’re already with a customer. You’re deep in a task and can’t take a break. Or you’re travelling and are outside a reliable signal. There’s a whole range of reasons you could miss a business call.

Remove this risk with a dedicated telephone answering service for small businesses from Face For Business.

Our team of professional PAs make sure you never miss a call and can take detailed messages for you to deal with later, transfer calls to specific members of your team, or even deal with simple enquiries for you.

With Face For Business handling your business’ calls you can concentrate on increasing your profits and growing your business.

Want to get started?

Begin a free trial

What customers say about our small business call answering service

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.