Telephone Answering Service
Never miss a call. Never disappoint
A missed call could be a missed opportunity.
Our expert telephone answering service helps make sure you seize every one. Whether it’s the chance to capture a new client, impress an existing one or simply provide a great service, we’ll make sure you never let your customers down.
Getting started is simple
Get in touch.
Just call us or contact us using our simple online form, and we’ll discuss your requirements.
We set things up.
We give you a unique phone number which you’ll use to divert calls to us, and introduce you with an experienced PA.
We’re ready to answer your calls!
We take care of your calls, whilst you focus on the rest of your business. It’s that simple!
A telephone answering service tailored to you
We’re not just your run-of-the-mill call answering service. We know that every business has its own unique requirements, so we fully adjust to them. It all starts with understanding why you need some help, so that we know exactly what you need from us. We can then focus our approach on what works best for your business.
From taking messages and transferring calls to the right people, to bespoke scripts that make us sound like part of the team, all the way through to diary management and appointment booking, we do everything we can to support you. And with the help of our easy-to-use app, you’ll have access to your messages at any time.
Catch every lead or enquiry
It’s frustrating when any call is unanswered/missed, but particularly when it could have been a valuable lead. With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm on Saturdays, missed calls can be a thing of the past. Our virtual call handling professionals make sure that every enquiry is responded to, no matter how big or small, and with our call recording feature you can even listen back to make sure nothing is missed. Our PAs are extensively trained in how to spot the leads that matter, so you can have peace of mind when it comes to growing your business.
Get access to full call recordings
If you’re investing in a phone answering service for your business you want to know that your calls are being dealt with quickly and professionally every time.
That’s why we don’t just send you your messages and give you access to call stats. Through the Face For Business app you’ll also get access to the full recording of every call that comes through to your business for you to listen to and review.
This helps to make us fully accountable to you and if you don’t like what you hear, we’ll work with you to understand the issue and come up with a solution.
We’re fully committed to providing your business the best possible phone answering service, which is why we’ve achieved a customer satisfaction score of 98.9% after more than 2 million calls answered.
How much does your telephone answering service cost?
Our prices start at £49 a month for our message only call answering service up to £549 a month for 400 messages.
If you’re expecting us to take and transfer more calls, our inclusive minutes packages might suit you better.
These plans start at £79 for 50 mins of call answering a month, up to £950 a month for 1000 minutes of call answering, message taking and call transfers.
Can I change my package at any time?
We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.
We always optimise your account depending on your usage. If you use our service less in one month we place you on the package required, likewise if you use more we move you up a package.
All this means that without even thinking you are getting the best value for money.
What happens to my messages after you’ve taken them?
All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.
Messages are stored in your client portal so you can refer back to them later or find them if you accidentally delete a message we’ve forwarded to you.
You’ll also get access to every call recording that is dealt with by your PAs so you can review how each is being handled and request changes if you’re not satisfied with something.
How long will my contract last?
Our standard telephone answering contracts are offered on a 60 day rolling period after your free trial is over. You can alter your contract at any time if you contact us before that month’s invoice.
What happens if more than one customer calls at once and my PA is on the phone?
When you sign up for Face For Business’ telephone answering service you’ll be assigned a team of professional PAs – this is typically made up of three PAs and your account lead.
If one of your PAs is busy on a call when another comes in, the other members of your call answering team will be able to step in.
Will you answer all my calls?
That depends on what you’d prefer us to do. When you sign up to our telephone answering service you can let us know whether you want us to deal with all your business’ incoming calls, or just to help with any overflow that you’re struggling to deal with.
We can set up automatic diversions for any calls you want us to handle, for example when your phone is engaged or if the call isn’t answered within a particular time.
How will your PAs work with my team?
During your onboarding we’ll collect the contact names and numbers of all the relevant employees that we’ll be working with so we have their information to hand for forwarding calls and messages quickly.
You can set out how you’d prefer us to deal with calls and the notifications for each team member as to whether they’d prefer notifications or messages via text, email or through our dedicated client portal.
If we’re handling diary management, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings and can automatically book appointments around the times they’re available.
How do I know you’re dealing with my calls properly?
Unlike other telephone answering services, we give you access to the complete call recordings of every call we answer.
That way you can review exactly how your virtual assistants are dealing with your business’ incoming calls and request changes if you’re not happy with anything.
All calls are forwarded directly to you to access whenever you want.