Telephone Answering Services for Accountancy Firms: Case Study
We have been working with Beaumont’s Accountants since July 2013, As with most accountants, Beaumont’s Accountancy has peaks and troughs throughout the year. At busier times, such as self-assessment periods or end of year, their phone calls peak with clients requesting meetings and guidance, and new clients ringing up regarding the completion of their first assessment. At these times, there is a solution to the abundance of phone calls.
Beaumont’s Accountancy divert all calls to Face for Business where we capture those new clients for them and take messages from existing clients – these messages are forwarded immediately to their inboxes, where they prioritise the order in which clients are called back.
The benefits of using Face for Business for Beaumont’s Accountancy are:
- The option to divert calls during seasonal highs and lows.
- Cost savings – Beaumont’s Accountancy relies on our back-up when they need to outsource their calls during the busier periods.
- Calls are recorded, and can be listened to, to gain any further details required.
- Employee costs are reduced, as Beaumont’s Accountancy does not need another member of staff, but does require additional support periodically.
We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a business call handling service.
Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.
We love how easy it is to update our PA with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.