The staff at independent opticians, Jones & Co needed a telephone answering company to deal with calls when they couldn’t get to the phone. Face for Business stood out to them as we shared the same business values – namely friendly and a less corporate feel. This was important to Jones and Co, as their business thrives on excellent customer service and they didn’t want people thinking they were ringing a call centre hundreds of miles away.

Jones & Co had good feedback from their clients and our message taking service works perfectly for them, allowing them to reply to clients and even ‘buy’ time with certain clients who may need a little more preparation for before having a return call.

The benefits of using a telephone answering service for opticians are:

  • Calls are answered when the opticians are in consultations with their customers
  • Cost savings – there is no need to employ an additional receptionist
  • No more worry about capturing new customers – new enquiry details are taken during calls
  • Providing a professional and friendly image by having all calls answered by a polite and friendly PA

More information about our services for opticians

Client Testimonial

I researched a number of companies but Face for Business stood out and seemed to have a friendly, less corporate feel to it. A bit like hiring a stand in receptionist for the day. This was important to Jones and Co, as our business thrives on excellent customer service. We had good feedback from our clients (some were a little confused that it wasn’t me answering the phone!) but overall it has worked well.

I couldn’t really find any company who had the same personal feel as Face for Business. So far this has worked and we have stuck with Face for Business, which I am pleased about! I recommend them to everyone and I am always full of praise for the service we have received from you.

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.