It’s hard to put a price on the convenience of having your business phone lines answered by personal assistants (PAs). What is clear, however, is that frustrated prospects and customers that can’t reliably reach you are less likely to do business with you. The amount of business revenues lost as a consequence can be significant, as can the damage to your reputation.

With so many benefits to hiring an answering service, you’ll want to have a look at the prices, packages, and of course, the quality of prospective answering service providers before committing.

Below are some considerations regarding the cost of answering services:

Average Answering Service Costs

In the UK, call answering service providers tend to charge either a flat rate or on a per-call basis. Prices vary widely, with some providers claiming to provide answering services for around £5.99 per month and others charging upwards of £200. Obviously, there is likely a wide gap in the quality of service you can expect to receive at either end of the spectrum.

Even at the lower end of many reputable answering service bundles, £200 may seem like a lot of money for simply answering phone calls! Bear in mind that happy customers are more likely to be repeat customers, and answering services can help you achieve this and boost your sales over the long term.

While PAs must meet high standards – they play a hands-on role in dealing with customer enquiries and relaying relevant information to you – for small and large businesses alike, an answering service with quality PAs is still a more cost-effective solution.

Average Receptionist Salaries

The average hourly wage of a full-time receptionist in the UK is just over £9, or approximately £19,000 per annum. This represents a monthly salary of over £1,500, a figure far higher than what you’d pay for a PA from a reputable telephone answering service.

Don’t neglect the time and resources you’ll have to devote to advertising, interviewing, shortlisting applicants, and creating onboarding documents and contracts for prospective receptionists, either. Some figures place the cost of hiring at over £3,200 per employee. Of course, your mileage may vary, but it should be abundantly clear how much you stand to save by opting for an answering service.

Telephone Answering Service

Bundles and Additional Features

Telephone answering service providers work hard to entice businesses to choose them and will often offer bundled packages that include features such as:

  • Number of answering service talk minutes per month;
  • No charges for telemarketing or scam calls;
  • Message dispatching and relaying.

Naturally, you’ll benefit most from a package that contains features you’ll use. More importantly, however, is the quality and reputation of the answering service. Premium services that have higher standards for their PAs translate to better representation of your company to customers. Better yet, they’ll appear to callers to be one of your employees with their superior industry knowledge and professionality.

Virtual Recptionist

  • Pure West Radio ★★★★★ 3 weeks ago
    We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
  • iLove homes Walsall ★★★★★ 2 months ago
    Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
  • Anji Hazell ★★★★★ 2 months ago
    We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
    Would definitely recommend.