Telephone Answering Services for Construction Companies: Case Study
South & Central Electrical Ltd are in the electrical contracting industry and are continually out on site. Therefore, they are mostly unavailable to take phone calls.
However, as they rely on phone calls to capture new business, they were concerned about missing calls. Now, whether they are out on site or taking a call or in an area without any mobile signal, they feel at ease as their calls are taken care of. As their messages are sent direct to their mobile, they can prioritise which callers to ring back.
The benefits of using Face for Business for South & Central Electrical Ltd are:
- No more worrying about missing calls when working on site.
- Calls are captured when lines are busy.
- Our PAs know your service, providing a seamless extension of your company.
- Messages are sent through to mobiles so enquiries can be dealt with whilst out of the office.
Face for Business has been an invaluable service for my company as I am not always available to take phone calls, my appointed personal assistant Sharon has an excellent telephone manner and handles all calls professionally, I am immediately informed of messages received which allows me or my colleagues to respond to the caller in good time. Sharon is a pleasure to speak to and I have had nothing but complimentary comments about her from my customers.
From my initial enquiry the staff at FFB were so helpful and polite; I spoke to Victoria who had my account set up the same day. The whole process was so easy and I am very happy with the service that we receive. I highly recommend Face for Business; they have made the day-to-day running of my business a lot easier.