Complete management of your switchboard

Outsource your switchboard service and let Face For Business provide the answer. You will engage with your very own dedicated receptionist, on hand to look after all your callers’ needs and ensure your company is represented in a first-class manner, without the headaches. Meaning potential large cost savings for your company.

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How our outsourced switchboard can help your business

No compromise service

First impressions are important, so we will ensure you always make a good one. Your dedicated PA’s will be ready to answer your company calls with extensive experience that enables them to deliver a brilliant experience for your customers.

Calls handling excellence

Enjoy support, as required, no matter how much call volumes fluctuate. Transferring calls internally and off-site, or messages sent instantly, whatever is required your dedicated team will handle your calls with warmth and call handling excellence.

Flexible support

Use us as overflow service, complementing your existing team and if circumstances change, you can send us all your calls. No more worrying about lunch breaks, holidays or sickness. Your dedicated team will be on hand to ensure your callers get the right treatment every time.

Extended opening hours

With our longer opening hours we can extend most organisations’ ability to answer calls earlier or later in the day’ with no extra charges for evenings or Saturdays.

Making the move

You contact us.

After getting in touch, we’ll arrange for a free consultation in order to get to know your business requirements – the sector you’re in and how you want us to handle your calls.

We set up a demo.

Having discussed your needs, we will demonstrate how we can work with you and the service we can deliver, even providing a demo service to ensure we have covered everything.

You’re Ready!

Having met your dedicated team virtually or in our offices, your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.

Our approach

Everything taken care of

The simple truth is that when you’ve got someone else taking care of your switchboard, you’ve got more time to spend elsewhere. You’ll be free to focus on the areas of your business where you can add the most value, safe in the knowledge that your front line is being expertly looked after.

Less headaches and worry about the resource needed, is everyone available and are the calls being answered. By outsourcing your switchboard to us you can leave the worries to us, that is our job and one less thing for you to be concerned about.

Cost-effective for your business

Not just competitively priced, our outsourced switchboard service means there’s no need to pay the salary or management resources associated with hiring permanent members of staff. It’s all of the benefits, without the hit to your bank balance.

When we complete the consultation with you, we will work with you on the plan and what it will deliver for your business, not just in terms of service and technology, but also the potential cost savings you will make based on our work with you. Clarity of the outcome for your business.

Why choose Face For Business?

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

Technology driven

We simple love tech, although we only use the best and most resilient to underpin our service

We care

We are real people who care about the work – and your customers will be able to tell.

Fully supported with account management

Complimenting your lead receptionist, who is responsible to you and your team, we’ll also give you your own Account Manager to take care of any service or account queries you may have from time to time. Outsourced switchboard as a service is great, but we are always aware that we need to remain close and ensure you and your companies’ information is up to date and current. You can change employee’s data and service requirements in our client portal, or just contact us with your updates.

We will also catch up with you regularly to discuss monthly usage and ways to drive further cost efficiencies and service improvements. Our team of experts are your team of experts and we are more than happy to share advice and knowledge on how to optimise your service.

Highly recommended

Trusted by 32 reviews

Face for business enabled us to keep our busy office ticking over during staff absence. The service was that professional and seamless we have retained them ever since. Our PA’s handle any overflow calls and ensure we never miss a call.

Kevin O’Donnell

FFB have helped our business not only by taking the calls but in the professional way they are handled, giving our customers the information they need and comfort that their time to make a call hasn’t been wasted.

David Simmons

Absolute essential part of our business. We asked FFB to take over our inbound calls to enable us to work more efficient. 1st class service, which is hard to come by these times. Can highly recommend the service.

Outsourced Switchboard