Telephone Answering Service for Business

Never miss a call. Never disappoint

A missed call could be a missed opportunity.
Our expert telephone answering services help make sure you seize every one. Whether it’s the chance to capture a new client, impress an existing one or simply provide a great service, we’ll make sure you never let your customers down.

Get a 7-day free trial

How our telephone answering services make the difference

Calls answered quickly

Every call is answered swiftly and professionally, no matter how busy you are. Our 12-hour daytime cover and specialist out-of-hours options means that day or night, your calls are taken care of on time, every time. And whether we take a message or transfer the call through, we ensure it always reaches the right person.

Take back control

Just because we answer the calls doesn’t mean you’re not in control. You choose which calls are sent to us, and all calls are recorded for your benefit. Plus our customer-centric portal gives you immediate access to your message logs, so it’s total visibility, without any of the hassle meaning you can review the messages we have taken for you quickly and easily.

Personable, attentive service

There’s more to good customer service than just picking up the phone. We go the extra mile – the warm, empathetic, first-name-basis kind of service that really forges connections and builds long-lasting relationships.

Experienced PAs

We only use the best. Every one of our PAs comes with years of experience, they are specially trained with sector know-how which enables them to fit in to your business seamlessly. Once they’ve got to know the ins and outs of your business, there’ll be no stopping them.

Getting started is simple

Get in touch.

Just call us or contact us using our simple online form, and we’ll discuss your requirements.

We set things up.

We give you a unique phone number which you’ll use to divert calls to us, and introduce you with an experienced PA.

We’re ready to answer your calls!

We take care of your calls, whilst you focus on the rest of your business. It’s that simple!

Our approach

A telephone service tailored to you

We’re not just your run-of-the-mill answering service. We know that every business has its own unique requirements, so we fully adjust to them. It all starts with understanding why you need some help, so that we know exactly what you need from us. We can then focus our approach on what works best for your business.

From taking messages and transferring calls to the right people, to bespoke scripts that make us sound like part of the team, all the way through to diary management and appointment booking, we do everything we can to support you. And with the help of our easy-to-use app, you’ll have access to your messages at any time.

Catch every lead or enquiry

It’s frustrating when any call is unanswered/missed, but particularly when it could have been a valuable lead. With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm on Saturdays, missed calls can be a thing of the past. Our virtual call handling professionals make sure that every enquiry is responded to, no matter how big or small, and with our call recording feature you can even listen back to make sure nothing is missed. Our PAs are extensively trained in how to spot the leads that matter, so you can have peace of mind when it comes to growing your business.

Get access to full call recordings

If you’re investing in a phone answering service for your business you want to know that your calls are being dealt with quickly and professionally every time.

That’s why we don’t just send you your messages and give you access to call stats. Through the Face For Business app you’ll also get access to the full recording of every call that comes through to your business for you to listen to and review.

This helps to make us fully accountable to you and if you don’t like what you hear, we’ll work with you to understand the issue and come up with a solution.

We’re fully committed to providing your business the best possible phone answering service, which is why we’ve achieved a customer satisfaction score of 98.9% after more than 2 million calls answered.

Why choose Face For Business?

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Give your customers the personal touch

Customer service is at its best when you feel you can really go the extra mile. Through our expert telephone answering service, you can truly provide fantastic customer interaction, even when you and your employees are busy. Whether it’s greeting callers by name or following the built-in, personalised scripts that are tailored to you, our experienced PAs know how to impress and delight, always adding that human touch that makes a business so memorable.

Highly recommended

5.0 Trusted by 22 reviews

We have used Face For Business for a couple of years and during that time we have remained 100% happy with the call answering service they provide for our business. The team handle our calls extremely well and the company as a whole has proven itself to be very reliable and (most importantly) useful.

Richard Hawkings

We have been using Face For Business for over 12 months now and have found them to be professional and friendly. We now consider them to be an essential part of our business. Face For Business answer calls for us when we are unavailable to do so and are an excellent representation of our business.

Tony Eidsforth

FFB has been a very helpful addition to our business. All calls are answered in a professional manner and any information from the call is forwarded to us straight away. The call handling service they provide has allowed us the freedom to visit our clients, removing the worry of missed business opportunities.

Jeff Tiley

Can I divert more than one phone?

Yes. It doesn’t matter if you have a landline and mobile, or multiples of both. You can divert as many phones to us as you need to.
How do I get my calls and messages?

You receive your calls and messages immediately in an email. If you have a particularly urgent phone call that you’re expecting, you can let us know and we’ll transfer the call directly to you, wherever you are.

Plus, you can easily change how we handle your calls on a given day to fit in with your schedule or preference.
Do you handle out of hours calls?

We’ll set up a personalised voicemail (using a script you provide if you prefer) that can take all your messages and email them to you in a WAV file. You also have the option of having an emergency or urgent calls diverted directly to your mobile if someone calls when we’re closed.

Telephone Answering