Virtual Receptionist

Your first class virtual receptionist

A Face For Business virtual receptionist takes on more responsibility than just providing a telephone answering service. Our highly trained receptionists are tailored to your business and industry.

Each virtual receptionist provides a bespoke service to you, including call management, message taking, call transfers and information gleaning to help ensure a high level of customer service for your business.

Enjoy your free trial

How our virtual receptionists can help your business

Amazing customer service

First impressions are important, so we’re here to ensure you always make a good one. Specially trained with extensive experience, our receptionists know how to deliver a brilliant experience for your callers. Whether they’re taking a message when you’re busy, transferring the callers you want to speak with or booking an appointment in your diary, they always add the personal touch – the kind that people will remember you for.

More time for you

The simple truth is that when you’ve got someone else taking care of your callers, you’ve got more time to spend elsewhere. Imagine no more annoying cold sales and marketing calls, no more unwanted interruptions leaving you time for the work in hand. You’ll be free to focus on the areas of your business where you can add the most value, safe in the knowledge that your front line is being expertly looked after.

Extend your opening hours on us

With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm on Saturdays you can capture more calls and opportunities. We also provide a personalised voicemail greeting for out of hours which is delivered straight to your email so you will have peace of mind that no important calls will slip through the net. One less worry for your day.

Cost-effective for your business

Not just competitively priced, our virtual receptionist service provides you with receptionist resource without any of the costs associated with hiring a permanent member of staff. No more worrying or headaches over sickness, holidays, maternity, comfort and lunch breaks. Leave the stress with us; it’s all of the benefits, without the hit to your bank balance.

Getting started is simple

You contact us.

After getting in touch, we’ll get to know your business inside out – the sector you’re in and how you want us to handle your calls.

We set things up.

We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.

You’re live!

Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.

Our approach

Everything taken care of

A virtual receptionist is about more than just call answering. It’s about looking after your callers, ensuring they are greeted warmly, professionally, and everything in between – with the invaluable personal touch added on top. Whether it’s answering and then transferring calls to the right person and department or simple message taking, we’ll make sure your day-to-day runs smoothly.

Whether you need support for overflow calls, cover for lunch or someone to help when sickness arises, we make sure any challenges come without the usual headaches. And most importantly, we make sure that your customers receive the best possible service, no matter when they get in touch

A totally bespoke service

Our virtual receptionist service is designed in a way so that it becomes an extended part of your business. All calls are answered in your name, as if our team is an extension of your own staff and callers can be greeted with your own scripts to ensure complete consistency in your tone and style. What’s more, each of our receptionists form part of a team that focuses on specific sectors, so that whatever industry you’re in we’ll have someone with the knowledge and expertise to suit your needs.

Why choose Face For Business?

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Boosting your productivity

We’re here to not only make your life easier, but help you achieve more. A virtual receptionist from Face For Business is proven to increase business productivity. It allows you to concentrate on the work you’re contracted to do, rather than the tedious tasks of answering calls or logging into voicemails. And it gives you back the all-essential time you’ve been missing. Because when we look after the time-consuming parts of your day, you’re free to focus on the things that really matter – growing your business.

Highly recommended

5.0 Trusted by 22 reviews

FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.

Joanna Groves

Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!

Thomas Dobson

Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you