Your first-class virtual receptionist
A Face For Business virtual receptionist takes on more responsibility than just providing a telephone answering service. Our highly trained receptionists are tailored to your business and industry.
Each virtual receptionist provides a bespoke service to you, including call management, message taking, call transfers and information gleaning to help ensure a high level of customer service for your business.
Getting started is simple
You contact us.
After getting in touch, we’ll get to know your business inside out – the sector you’re in and how you want us to handle your calls.
We set things up.
We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.
Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.
Everything taken care of
A virtual receptionist is about more than just call answering. It’s about looking after your callers, ensuring they are greeted warmly, professionally, and everything in between – with the invaluable personal touch added on top. Whether it’s answering and then transferring calls to the right person and department or simple message taking, we’ll make sure your day-to-day runs smoothly.
Whether you need support for overflow calls, cover for lunch or someone to help when sickness arises, we make sure any challenges come without the usual headaches. And most importantly, we make sure that your customers receive the best possible service, no matter when they get in touch
A totally bespoke service
Our virtual receptionist service is designed in a way so that it becomes an extended part of your business. All calls are answered in your name, as if our team is an extension of your own staff and callers can be greeted with your own scripts to ensure complete consistency in your tone and style. What’s more, each of our receptionists form part of a team that focuses on specific sectors, so that whatever industry you’re in we’ll have someone with the knowledge and expertise to suit your needs.
Boosting your productivity
We’re here to not only make your life easier, but help you achieve more. A virtual receptionist from Face For Business is proven to increase business productivity. It allows you to concentrate on the work you’re contracted to do, rather than the tedious tasks of answering calls or logging into voicemails. And it gives you back the all-essential time you’ve been missing. Because when we look after the time-consuming parts of your day, you’re free to focus on the things that really matter – growing your business.
FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.
Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you