Your first-class virtual receptionist
A Face For Business virtual receptionist takes on more responsibility than just providing a telephone answering service. Our highly trained receptionists are tailored to your business and industry.
Each virtual receptionist provides a bespoke service to you, including call management, message taking, call transfers and information gleaning to help ensure a high level of customer service for your business.
Getting started is simple
You contact us.
After getting in touch, we’ll get to know your business inside out – the sector you’re in and how you want us to handle your calls.
We set things up.
We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.
Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.
Everything taken care of
A virtual receptionist is about more than just call answering. It’s about looking after your callers, ensuring they are greeted warmly, professionally, and everything in between – with the invaluable personal touch added on top. Whether it’s answering and then transferring calls to the right person and department or simple message taking, we’ll make sure your day-to-day runs smoothly.
Whether you need support for overflow calls, cover for lunch or someone to help when sickness arises, we make sure any challenges come without the usual headaches. And most importantly, we make sure that your customers receive the best possible service, no matter when they get in touch
A totally bespoke service
Our virtual receptionist service is designed in a way so that it becomes an extended part of your business. All calls are answered in your name, as if our team is an extension of your own staff and callers can be greeted with your own scripts to ensure complete consistency in your tone and style. What’s more, each of our receptionists form part of a team that focuses on specific sectors, so that whatever industry you’re in we’ll have someone with the knowledge and expertise to suit your needs.
Boosting your productivity
We’re here to not only make your life easier, but help you achieve more. A virtual receptionist from Face For Business is proven to increase business productivity. It allows you to concentrate on the work you’re contracted to do, rather than the tedious tasks of answering calls or logging into voicemails. And it gives you back the all-essential time you’ve been missing. Because when we look after the time-consuming parts of your day, you’re free to focus on the things that really matter – growing your business.
A professional, virtual reception for your business
Any call that comes into your business could potentially be a new customer.
With money on the line you need to know those calls are being answered quickly, and dealt with professionally.
Can you really risk your business’ future on a call centre service?
Where calls are answered by faceless agents who know nothing about your business.
Or would you rather trust it to a virtual receptionist who’s an extension of your own team?
With a Face For Business virtual receptionist you don’t need to worry about your important business calls being passed around to the next available agent.
Instead, you’ll have a highly trained receptionist acting as a dedicated, professional face for your business.
Create a barrier between unwanted calls
As well as making sure you never miss an important client or new business call, a virtual receptionist can act as a barrier between your precious time and unwanted or unsolicited sales calls.
When you’re busy finishing work or talking to prospects the last thing you need are cold callers falling through the gaps and wasting your time. A virtual receptionist can be used to screen your calls and make sure only the important ones get through to you.
WHY CHOOSE FACE FOR BUSINESS?
Keep in touch with your virtual PA wherever you are:-
- Read your messages
- Listen to a recording
- Provide feedback
- Contact your PA
Single client portal
Get the same as your smartphone app plus more detail on billing, business information and call settings.
Put your business’ future in safe hands with a virtual receptionist provider with a track record for placing professional services at the heart of your call answering and diary management.
FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.
Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you
- Do I have to sign up to a contract?
All of our virtual receptionist and telephone answering services run on a monthly payment schedule.
If you want to cancel your package after the first 60 days then you can simply give us 30 days notice, alternatively if you wish to amend the package you are on just let us know and we can change it immediately.
- Is there a charge to change my subscription
We know demand fluctuates during the year so if you need to downgrade or upgrade your services you can do that without incurring any admin charges.
- What types of calls do you answer?
That’s up to you.
You can hire us to answer all your business’ incoming calls, or just pay for the time you’ll need us.
If you just want us to manage any overflow calls, you can simply set up a diversion from your phone to your virtual receptionist when you need it and the calls will come through to us.