How our virtual receptionists can help your business

Amazing customer service

First impressions are important, so we’re here to ensure you always make a good one. Specially trained with extensive experience, our receptionists know how to deliver a brilliant experience for your callers. Whether they’re taking a message when you’re busy, transferring the callers you want to speak with or booking an appointment in your diary, they always add the personal touch – the kind that people will remember you for.

More time for you

The simple truth is that when you’ve got someone else taking care of your callers, you’ve got more time to spend elsewhere. Imagine no more annoying cold sales and marketing calls, no more unwanted interruptions leaving you time for the work in hand. You’ll be free to focus on the areas of your business where you can add the most value, safe in the knowledge that your front line is being expertly looked after.

Extend your opening hours on us

With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm on Saturdays you can capture more calls and opportunities. We also provide a personalised voicemail greeting for out of hours which is delivered straight to your email so you will have peace of mind that no important calls will slip through the net. One less worry for your day.

Cost-effective for your business

Not just competitively priced, our virtual receptionist service provides you with receptionist resource without any of the costs associated with hiring a permanent member of staff. No more worrying or headaches over sickness, holidays, maternity, comfort and lunch breaks. Leave the stress with us; it’s all of the benefits, without the hit to your bank balance.

Getting started is simple

You contact us.

After getting in touch, we’ll get to know your business inside out – the sector you’re in and how you want us to handle your calls.

We set things up.

We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.

You’re live!

Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.

Our approach

Virtual Office Receptionist - Face For Business

Everything taken care of

A virtual receptionist is about more than just call answering. It’s about looking after your callers, ensuring they are greeted warmly, professionally, and everything in between – with the invaluable personal touch added on top. Whether it’s answering and then transferring calls to the right person and department or simple message taking, we’ll make sure your day-to-day runs smoothly.

Whether you need support for overflow calls, cover for lunch or someone to help when sickness arises, we make sure any challenges come without the usual headaches. And most importantly, we make sure that your customers receive the best possible service, no matter when they get in touch

Virtual Receptionist - Face For Business

A totally bespoke service

Our virtual receptionist service is designed in a way so that it becomes an extended part of your business. All calls are answered in your name, as if our team is an extension of your own staff and callers can be greeted with your own scripts to ensure complete consistency in your tone and style. What’s more, each of our receptionists form part of a team that focuses on specific sectors, so that whatever industry you’re in we’ll have someone with the knowledge and expertise to suit your needs.

Why choose Face For Business?

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Virtual Receptionist Service - Face For Business

Boosting your productivity

We’re here to not only make your life easier, but help you achieve more. A virtual receptionist from Face For Business is proven to increase business productivity. It allows you to concentrate on the work you’re contracted to do, rather than the tedious tasks of answering calls or logging into voicemails. And it gives you back the all-essential time you’ve been missing. Because when we look after the time-consuming parts of your day, you’re free to focus on the things that really matter – growing your business.

A professional, virtual reception for your business

Any call that comes into your business could potentially be a new customer.

With money on the line you need to know those calls are being answered quickly, and dealt with professionally.

Can you really risk your business’ future on a call centre service?

Where calls are answered by faceless agents who know nothing about your business.

Or would you rather trust it to a virtual receptionist who’s an extension of your own team?

With a Face For Business virtual receptionist you don’t need to worry about your important business calls being passed around to the next available agent.

Instead, you’ll have a highly trained receptionist acting as a dedicated, professional face for your business.

Create a barrier between unwanted calls

As well as making sure you never miss an important client or new business call, a virtual receptionist can act as a barrier between your precious time and unwanted or unsolicited sales calls.

When you’re busy finishing work or talking to prospects the last thing you need are cold callers falling through the gaps and wasting your time. A virtual receptionist can be used to screen your calls and make sure only the important ones get through to you.

WHY CHOOSE FACE FOR BUSINESS?

Dedicated app

Keep in touch with your virtual PA wherever you are:-

Read your messages
Listen to a recording
Provide feedback
Contact your PA

Single client portal

Get the same as your smartphone app plus more detail on billing, business information and call settings.

Proven results

Put your business’ future in safe hands with a virtual receptionist provider with a track record for placing professional services at the heart of your call answering and diary management.

Highly recommended

5.0 Trusted By 36 Reviews

Pure West Radio ★★★★★ 3 weeks ago
We have been using Face For Business for approximately a year. From the first conversation with the wonderful Susan Holme we felt confident and relaxed that we were in good hands. A year on we can honestly say that this now forms an Integral … More part of our business. The security knowing that every call will be answered in a polite and professional manner is worth every penny. The app to access the messages and call recordings is super easy to use. Keep up the amazing work Team FFB!!
iLove homes Walsall ★★★★★ 2 months ago
Fantastic customer service from the team at Face For Business. We previously used another well known virtual receptionist, but prices escalated, so we spoke to several virtual receptionists to replace them. Helen Christian was our first … More contact and she was professional and helpful. Mike Bilboe was then our point of contact, his communication and customer service has been second to none. Well done and keep up the good work
Anji Hazell ★★★★★ 2 months ago
We have only been using Face for Business for a short time but the service has been exceptional. Nothing is too much trouble. Mike and the staff are very accommodating and as our business needs change sometimes at a pace it is very reassuring … More that they can make the changes seamlessly.
Would definitely recommend.

Do I have to sign up to a contract?

All of our virtual receptionist and telephone answering services run on a monthly payment schedule.

If you want to cancel your package after the first 60 days then you can simply give us 30 days notice, alternatively if you wish to amend the package you are on just let us know and we can change it immediately.
Is there a charge to change my subscription

No.

We know demand fluctuates during the year so if you need to downgrade or upgrade your services you can do that without incurring any admin charges.
What types of calls do you answer?

That’s up to you.

You can hire us to answer all your business’ incoming calls, or just pay for the time you’ll need us.

If you just want us to manage any overflow calls, you can simply set up a diversion from your phone to your virtual receptionist when you need it and the calls will come through to us.