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Virtual receptionist services for small businesses.

Telephone Answering

Telephone Answering

Never miss new business and customer calls again with your own PA working as an extension of your small business.

Virtual Receptionist

Virtual Receptionist

Get all the benefits of an in-house receptionist with none of the additional staff costs and management headaches.

Managed Live Chat

Managed Live Chat

Turn your small business’ website into a sales resource that can help you convert even more customers with a live chat bot.


Designed For Small Businesses

There are an estimated 5.9 million SME’s in the UK working in numerous sectors. If you work in this sector, you will understand the many challenges being faced every day, not least how to handle incoming phone calls. Some of these calls will be valuable new enquiries into your business and can’t be missed. Whether you’re in a meeting with a client, engaged on another call or just unable to pick up your handset, missing a call could mean the loss of an order or a new client. As 80% of callers choose not to leave their message on a voicemail, many small businesses will look for other methods of capturing those calls.

Why this service works for you
  • 01.

    Appointment management – As well as handling all your business’ calls we can integrate your diary with our online system and manage all your appointment bookings that come from calls we handle

  • 02.

    Easy Integration – Get access to an online portal where you can view all your messages and full call recordings and onboard easily so we work as part of your business

  • 03.

    Create a professional front of house – Our PAs aren’t anonymous call handlers. They work closely with you and your team to become an extension of your business and constantly work to improve the service we offer

Answer more calls

It’s rare you’ll deal with business calls one at a time. With our services behind you you’ll have a team ready to deal with every call that comes to your business

Stay open for longer

Extending your opening hours beyond 9-5 gives you more chance to increase sales and win business. With our telephone answering service for small business you can take calls outside your regular hours, without working more yourself

Avoid sales calls

Stop worrying about third party calls wasting your time o!ering services you don’t need. Our PAs can act as a barrier between you and unwanted calls, and even have you removed from sales lists

Be more productive

Spend more time earning money and keeping customers happy, and less time dealing with phone calls that take up precious time. We’ll handle all your calls so you can work more on your business

Reduce staff costs

Don’t spend tens of thousands on a full-time member of sta! just to deal with the phone. Our service for small businesses is flexible so you only pay for the time and service you use

Never miss another call

Don’t worry about missing important calls when you’re working or in a meeting. Our team of PAs make sure your business never misses a phone call and works as an extension of your business to keep customers happy

Tailored Service

Face For Business can provide you with the back-up that you need to enable you to get on with running your business. You can rest assured knowing that any calls that you’re can’t get to, will be answered by one of our professional and friendly PAs, thus ensuring that your clients and potential new clients receive the service that they deserve.

Messages are emailed over to you immediately, are accurate and always include the reason for the call. We can also tailor our service to include any other questions or information that you would like us to capture from your callers.

Virtual Receptionist Services For Small Businesses

Professional PAs

All of our call handlers are trained and have business experience so they know how to greet your callers professionally.

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Flexible & scaling

Fit your virtual PA around your business and only pay for the time and services you use, we’re here when you need us.

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Humanise your small business

Create that human-to-human communication customers expect when calling a small local business.

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Are you ready to grow your business?

Get in touch and we’ll help you find the right service that fits your requirements.

How Our Small Business Service Works


First you just need to get in touch and one of our small business experts will work with you to figure out the best service package based on your needs and budget.

Set Up

Once you’re happy with the services you want, you’ll have a call with your business’ new virtual receptionist so they can get to know your business and you get the reassurance your callers are reaching someone who understands what your company does and how you work. During this phase we’ll work with you to understand what kind of calls your VA will be dealing with, how you expect calls to be handled and what information you need to get from each call.


Your start to divert your calls and if you need us to help with this process we will be happy to help. Your free trial starts, no payment required, we will start your trial for an agreed period and give you the opportunity to judge our service for yourself.


Lastly when you’re happy and the trial is over we will confirm from the trial the costs involved and you will be relaxed knowing Face for Business are on hand increasing opportunity capture and customer satisfaction. Easy. Simple. Hassle free.

Try Our Answering Service For Free

Want to get a first hand look at how an answering or virtual receptionist service would fit into your small business before committing to a contract?

We get it – it’s a big decision. That’s why we o!er a free 7-day trial of our small business telephone answering service to all businesses who want it.

We’ll on-board you and set you up just like we would a paying client.

You’ll be introduced to your business’ dedicated PAs who will spend time getting to know your business and the kinds of calls they’ll be dealing with.

We’ll even help you with your call handling scripts and set the rules for how you want specific calls to be dealt with.

This could be figuring out which team members to forward certain calls to, which calls you always want forwarding to you, and what information you need from calls.

We’ll also set you up with a client portal where you can easily view all your call information in one place.

And if you’re not convinced our service is worth it for your business after the 7-days, you’re free to leave with no obligations.

Transparent &Accountable Answering Service For Small Businesses


Every penny counts when you’re a small business, so you want to know you’re getting what you pay for.

Unlike other small business telephone answering service providers, we don’t just give you with your messages, you get access to full call recordings sent straight to your app.

By giving you access to the full recordings we’re making ourselves more accountable to you.

All call recordings are instantly available so you can listen to how your virtual receptionist deals with incoming calls to make sure they’re being handled as you expect.



Emma is one of our newest PAs who has recently completed all her in-house training.

Emma Smith

Why Choose Us?

Your trusted partner

In times of worry or frustration, we’ll be there to support you.

All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.

We care

We are real people who care about the job – and your customers will be able to tell.

Never Miss A New Business Call Again

Every deal counts when you’re a small business and when every call could potentially be a new business call, you need to make sure the call is dealt with professionally. But you can’t always be available.

Maybe you’re already with a customer. You’re deep in a task and can’t take a break. Or you’re travelling and are outside a reliable signal. There’s a whole range of reasons you could miss a business call.

Remove this risk with a dedicated telephone answering service for small businesses from Face For Business.

Our team of professional PAs make sure you never miss a call and can take detailed messages for you to deal with later, transfer calls to specific members of your team, or even deal with simple enquiries for you.

With Face For Business handling your business’ calls you can concentrate on increasing your profits and growing your business.

Want to get started?

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

Ready To Transform Your Business

Let’s discuss your needs and help solve your problems.