We know from existing accountancy clients that the sector encounters peaks and troughs in volumes of customer enquiries. For instance, during year-end and self-assessment deadlines there can be an influx of calls, some of which may be missed due to staff shortages or a busy workforce.
We take massive pride in the professionalism of our PAs, ensuring that our recruitment processes identify and train people with the skills to work with accountancy firms like a member of the team. Our PAs help accountants save costs and capture all calls by offering an alternative to full-time receptionists or temp agency staff to cover busy periods. Many of our clients now use us to handle their overflow calls during peak periods and the flexibility of our service means they can use us as and when needed.