I researched a number of companies but Face for Business stood out and seemed to have a friendly, less corporate feel to it. A bit like hiring a stand in receptionist for the day. This was important to Jones and Co, as our business thrives on excellent customer service. We had good feedback from our clients (some were a little confused that it wasn't me answering the phone!) but overall it has worked well.
I couldn't really find any company who had the same personal feel as Face for Business. So far this has worked and we have stuck with Face for Business, which I am pleased about! I recommend them to everyone and I am always full of praise for the service we have received from you.
Arena Air Conditioning
Face for Business help to make our day less stressful and more productive. We can’t always answer the phone as we’re out at client premises working on air conditioning units. My PA has got to know my business inside and out and I have a great working relationship with her, and her team. They have also saved me so many new business enquiries, which may have otherwise gone to a competitor of ours. Its great being able to put the divert on as and when needed. We can answer calls when we’re in the office, but if we’re on the other line, or are with a client or working on site, using Face for Business’ telephone answering service takes away the stress of worrying about missing new business. My PA and her team are also great at customer service, and I am rest assured that my clients are receiving a fantastic caller experience!
I've been using Face for Business for a number of years. My intention was to work with FFB for a year or so but I am more than happy to continue our relationship. Having FFB answer my calls means I am not tied to the office and have peace of mind knowing that I will not lose any new business or miss an important call from an existing client. I can recommend their services to anyone who wants a professional and friendly person to answer their calls.
The Legal Stop
Face for Business' (FFB) answering service is one of the best on the market. After having tried different telephone answering companies we decided to settle with FFB because we found their services reliable, efficient and effective. Also, FFB is the only telephone answering service company that records all calls received in an online portal for us to play at our convenience.