We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.
Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.
We love how easy it is to update our PA with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.
Mayfair Consultancy Services UK Ltd
I would just like to say that the way Face for Business has been handling my calls has been exemplary to the point of my customers asking me who that lovely lady is, that is my receptionist, as she was so helpful! All I can say is a big thank you to everyone at Face for Business, keep up the great work.
MJH Accountancy Services
Face for Business gives me the freedom to concentrate on working on the day to day demands of my practice without worrying about missing important calls from my clients or potential clients. Each time I get a call I am immediately informed by my dedicated PA. When I have asked my clients about their experience when calls have been handled by Face for Business, they say the service is professional and a delight. My PA answers all my calls as though they she is with me in my office and is part of my team. She is always available to speak to and is always happy to help. I look forward to continuing our relationship with Face for Business.
Rhodes Brook Financial Management Ltd
I have been using the telephone answering service provided by Face for Business for a few months now.
I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.
The service provided has been exceptional by all parties I have come into contact with. Face for Business went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything they have said has been accurate and has lived up to my high expectations.
I have had positive feedback from clients who believe I have a new PA. The messages left for me are clear and manage my clients expectations well.