Face for Business has swiftly become the true face for my business. It is clear that you have gone to lengths to learn our company DNA, adopting our philosophy and approach where high quality customer service is paramount. Giving us the opportunity to listen in on calls and feeding back in real time takes quality to an unprecedented level. Not many would lay themselves open to this degree but such is your confidence in the service you provide and all aimed at making the customer experience that much better. Your staff are experienced and highly motivated professionals determined to provide the best service possible. Face for Business has become an extension of my own business and we are proud of the association safe in the knowledge you will enhance my own brand. A lost call used to be a lost opportunity. A call picked up by Face for Business now underlines to our customers that we really are the proper property people.
Restoration Design Partnership
Since using FFB we find the virtual office arrangement has been very beneficial. We have the freedom to concentrate on our work, serving our clients in the knowledge that we do not miss any calls. Our dedicated PA, is a delight and we couldn't have selected a better person. We look forward to continuing our relationship with FFB.
The nature of our job, means that we are out of the office regularly and often miss important phone calls from prospective clients. A strand of our service is commercial estate agency, and we have numerous enquiries for properties on a daily basis. Quite often, whilst out on a viewing, we have been unable to answer calls, and on occasion this had led to missed opportunities. However, we began using Face for Business a few months ago, and I’m delighted to say that not one call has been missed. When we are on a viewing or valuation, we divert our calls to Face for Business, and they take messages for us. The joy of this system is that the messages are emailed direct to our phones, and we are able to assess the urgency of the call whilst we are away from the office. The other benefit is that we also have the option to have our calls transferred back to us. So, if we are expecting an important call, we inform our PA at Face for Business and she will transfer it to us. Face for Business’ service has improved our daily working practices, and we find them to be a professional and helpful service, with the PA’s being extremely knowledgeable and fluent in the service they offer.
Roger Hannah & Co
This is just a quick note to express our sincere thanks for the support we received from Face for Business during our recent office move to Manchester. Due to the logistical challenges of migrating 2 offices into 1, at very short notice, we were left without the use of a telephone system and were unable to answer our inbound telephone calls, which are the lifeblood of our business. Thankfully, Face for Business stepped in quickly to provide a solution for handling our calls and diverting them through to the relevant emergency and staff mobile numbers as appropriate. Throughout the process Face for Business were friendly and courteous to our callers and demonstrated a knowledge of our business, which helped make the transition appear seamless. Thanks again for your professional support.