I can now manage my business more proactively using Face for Business’ telephone answering service. I can divert my calls when I’m in the workshop repairing computers and especially when I am on site installing data cables, and undertaking intricate switch work. It also helps enormously to have PAs answering my calls who know my business, and know exactly what I need to know to make a return call. My Lead PA and her team now know the majority of my customers, and having them pick up any unanswered calls have seen my client base increase. I have nothing but praise for Face for Business and my callers’ have complimented me on having such professional and friendly staff.
We've been using Face for Business for quite a number of months now and quite frankly I don't know how we coped without them. We run a small team and often find the office unmanned due to events, meetings etc. We used to divert our office phones to our mobiles and handle clients whilst on the move. This was a nightmare especially when at events and in client meetings. Face for Business now handle all our calls when we are out of the office or pushed for time. We don't have to set a divert, as it will automatically transfer to Face for Business if it rings more than 3 times. The messages we receive are fantastic and they take so much information from our callers which makes phoning them back so much easier. When trying to find a telephone answering service we contacted every company on the first 5 pages of Google. Face for Business could not be beaten on price, efficiency or quality. We are over the moon with our service and long may it continue...
Matthews Computer Services
I love not to have to take every call, saving me time every time I switch the service on. I particularly like being able to listen to the call as a callers tone says so much. Every call is handled professionally and how we want. Being able to change my status so my receptionist knows how to respond is great. I can email my receptionist to clarify anything that might be at issue.Working with Face for Business has been excellent.