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Call Handling
Customer Testimonials

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Waterfed Pole Windows Cleaners UK Ltd

In my profession answering telephone calls promptly is pivotal; however, it is equally challenging, particularly when I am out of the office meeting with clients or working on specific jobs. This is where Face for Business provides an invaluable support to my business. The service they offer is completely flexible and fits in with my working patterns throughout the day. If I can answer my own calls I do, however, if I am busy, or preoccupied with other tasks, my calls simply divert on an overflow basis to Face for Business who answer them professionally in my Company name and send through the messages immediately. This ensures that I don’t miss any important calls or new business opportunities and it has allowed me to secure more contracts. My Dedicated PA and her Support Team really understand my business and have built great relationships with my clients, whereby many have commented on how well my staff engage with them on the phone. I am delighted with the service I receive from Face for Business and would have no hesitation in recommending their services to other prospective clients.

Lip Doctor Aesthetics

Lip Doctor Aesthetics

Face for Business has been taking our calls for over 3 years now, and we couldn’t be happier that we discovered this unique way of call answering. Before we started using FFB, we were with a different call answering company but wanted to try something different as we weren’t 100% happy with the service.

We loved the idea of a dedicated PA and this is why we moved to FFB – we also liked the idea of their call recording facility, the portal which enables us to view our calls and usage, and also because FFB are local to us. As there are only two of us in the clinic, and with us both being in appointments for the majority of our working day, we were struggling to answer calls. When Face for Business approached us, we jumped at the chance of a free trial, to test out the difference their service would make to our business.

We find that the service complements our own working pattern perfectly. When we are in the office with no appointments, we can take the calls ourselves. But when we are both with clients, or speaking at reception to potential clients, we can put our phones on divert and be rest assured that our calls are being dealt with.

It really helps having a dedicated PA who knows our company so well, as we’ve passed on the important prices information to our PA. We are finding that we’re capturing more clients this way, and the calls are handled excellently. We are very happy with the amount of detail that the PAs take from potential new clients, and its great having an extension to our own service.

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Beaumont Accountants

We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.

Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.

We love how easy it is to update our PA with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.

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Mayfair Consultancy Services UK Ltd

I would just like to say that the way Face for Business has been handling my calls has been exemplary to the point of my customers asking me who that lovely lady is, that is my receptionist, as she was so helpful! All I can say is a big thank you to everyone at Face for Business, keep up the great work.