This is just a quick note to express our sincere thanks for the support we received from Face for Business during our recent office move to Manchester. Due to the logistical challenges of migrating 2 offices into 1, at very short notice, we were left without the use of a telephone system and were unable to answer our inbound telephone calls, which are the lifeblood of our business. Thankfully, Face for Business stepped in quickly to provide a solution for handling our calls and diverting them through to the relevant emergency and staff mobile numbers as appropriate. Throughout the process Face for Business were friendly and courteous to our callers and demonstrated a knowledge of our business, which helped make the transition appear seamless. Thanks again for your professional support.
Fast Track Driving School
I’d just like to thank you all for the fantastic service that you’ve given to us here at Fast-Track Driving School so far. Not only have you FINALLY given me the freedom to teach, but you’ve also given this at a brilliant price whilst delivering a service that I completely trust and one that I know my customers will be so impressed with. Our PA, Sharon, is a credit to your company, as she always looks after our potential new customers with the highest of respect whilst delivering a top class knowledge of our school's services and this results in so many new customers joining us. Please please please keep up this amazing customer service standard as it's something that you should all be very proud of. The way I look at Face for Business is, I’d be actually LOSING MONEY if I weren’t with you!!!
Well done the Face for Business team!
Quality Solicitors Edward Hughes
Quality Solicitors Edward Hughes have been using Face for Business for the purpose of dealing with overspill calls from our Rhyl office. We have found Face for Business to be an asset to the firm in that they take a number of calls that potentially, we could have missed. It means that we are capturing first time clients who, in all likelihood, may have phoned other firms. It has also removed the potential problem of clients complaining that their calls are not answered as soon as practically possible. In addition, we have found the call handling of the staff at Face for Business to be excellent. Our clients have commented on how friendly and helpful they are. Therefore, we would recommend Face for Business to any firm, small, medium or large, to undertake call handling work.
Modello Event Management
Face for Business has proven to be an invaluable partner to Modello, particularly during the busy periods of our Event Management process. For us it is imperative that all our calls are captured and managed professionally and this is where Face For Business excels. Working alongside our in-house call team, they act like a seamless extension of our business and their dedicated PA’s really go the extra mile to understand the specifics of each event we are managing. This allows them to converse with our clients in the right way. The fact that all of their calls are recorded, is also reassuring, as it enables us to track the quality of their call handling, which is always first class. I would highly recommend their services to any potential customers.