Face for Business has proven to be an invaluable partner to Modello, particularly during the busy periods of our Event Management process. For us it is imperative that all our calls are captured and managed professionally and this is where Face For Business excels. Working alongside our in-house call team, they act like a seamless extension of our business and their dedicated PA’s really go the extra mile to understand the specifics of each event we are managing. This allows them to converse with our clients in the right way. The fact that all of their calls are recorded, is also reassuring, as it enables us to track the quality of their call handling, which is always first class. I would highly recommend their services to any potential customers.
As we conduct business nationally, Holden Associates needed a partner who could help manage our inbounds calls from across the UK. It was also important that our chosen partner really understood our business and could engage with our callers in a personal and professional way, particularly during our busy periods. This is where Face for Business has exceeded all of our expectations, as they have really taken the time to familiarise themselves with our business, so in turn they could act as part of our team whilst managing our call traffic. They really do deliver exceptional customer service and I would not hesitate in recommending their services.