Click4Assistance UK Live Chat Software
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Virtual Receptionist Service

Greet your customers just like they’re calling your office

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Trial our Virtual Receptionist Service Free for 7-days

A trusted virtual receptionist service

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Benefits Of A Virtual Receptionist Service

Amazing customer service

First impressions are important, so we ensure you always make a good one. Specially trained with extensive experience, our virtual receptionists deliver a brilliant experience for your callers. Whether they’re taking messages when you’re busy, transferring callers to the right people, or helping customers book appointments online, they always add the personal touch – the kind that people will remember you for.

More time for you

The simple truth is that when you’ve got a professional virtual receptionist taking care of your callers, you’ve got more time to spend elsewhere. Imagine no more annoying cold sales and marketing calls and no more unwanted interruptions, leaving you time for the work in hand. You’ll be free to focus on the areas of your business where you can add the most value, safe in the knowledge that your front line is being expertly looked after by us.

Extend Your Opening Hours

With our standard opening hours from 8am to 8pm weekdays, 9am to 5.30pm on Saturdays and 10am to 4pm on Sundays, you can capture more calls and opportunities. Our virtual receptionist service also provides a personalised voicemail greeting outside these hours, which is delivered straight to your email, so you’ll have peace of mind that no important calls will slip through the net. One less worry for your day.

A Cost-Effective Choice

Not just competitively priced, our virtual receptionist service provides you with a receptionist resource without any of the costs associated with hiring a permanent member of staff. No more worrying or headaches over sickness, holidays, maternity, comfort and lunch breaks. Leave the stress with us; it’s all of the benefits, without the hit to your bank balance.

Avoid unwanted sales calls

Create a barrier between your business and nuisance sales calls that drag you and your team away from value-adding tasks that will actually help your business. Our virtual receptionists can even have you removed from sales lists and make sure only the important calls get through to you.

Qualify More Leads Quickly

As well as helping existing customers, our virtual receptionists help to qualify any leads before they get through to a sales person, giving your team more time to focus on those leads most likely to convert

Boost Your Productivity

We’re here to not only make your life easier, but help you achieve more. A virtual receptionist is proven to increase business productivity, taking on the time-consuming tasks of call handling and appointment bookings, so you’re free to focus on what really matters – growing your business.

A Professional Face For Your Business

Any call that comes into your business could potentially be a new customer. With money on the line, you need to know those calls are being answered quickly, and dealt with professionally. Our virtual receptionist services mean you don’t need to worry about your important business calls being passed around to the next available agent. Instead, you’ll have a highly trained receptionist acting as a dedicated, professional face for your business.

Always a real person

Whether we're answer yours phones or managing your website's live chat you'll always have a real voice behind your customer service delivering empathy and friendliness rather than a robotic voice.

Complete customer service solution

You can just use us to answer your phones or you can have us be the voice behind your customer service across multiple channels. We can integrate with many popular business systems so can slot right into your business.

Which virtual receptionist service do you need?

Telephone Answering

Telephone Answering

A team of professional virtual receptionists who can cover your phone to make sure you never miss another call or opportunity

Outsourced Switchboard

Outsourced Switchboard

A fully managed switchboard service that can handle multiple phones and lines no matter where your team is working

Managed Live Chat

Managed Live Chat

Talk to your customers and answer questions on your website to turn more visitors into payers

How Does Our Virtual Receptionist Service Work?

1
You contact us

After getting in touch, we’ll get to know your business inside out – the sector you’re in and how you want us to handle your calls.

2
We set things up

We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new virtual assistant and do some test calls.

3
You’re live!

Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.

What OurCustomersSay About Our Virtual Receptionist Answering Service

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

Get a quote or ask about our virtual receptionist service

If you want to know more about our virtual receptionist service you can call us on 0333 323 1007 or complete the form below and one of our team will get in touch with you

    Why Choose Our Virtual Receptionist Service?

    Dedicated App

    Keep in touch with your virtual receptionist wherever you are! Read your messages, listen to a call recording, and provide feedback to your virtual PA all in one place.

    Single Client Portal

    Just like a smartphone app, you can access all your details on billing, business information and call settings with 24/7 access.

    Proven Results

    Put your business’ future in safe hands with a virtual receptionist service that has a track record for placing professional services at the heart of your call answering and appointment bookings.

    Expand Your Team

    At Face For Business, our virtual receptionists aren’t anonymous voices on the end of the phone. You’ll get to meet them and ensure they understand your business so they can become an extension of your own team.

    Cover Every Communication Channel

    Our virtual receptionist can cover every channel your customers use to contact you from phone calls to messaging to online live chats, so you never need to worry about a customer falling through the cracks.

    Transparent Services

    We want you to be confident in the level of service you’re getting from your virtual receptionists, which is why we give you access to the full recording of every call we deal with, so you can listen to how it’s being dealt with.

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    Click play to listen to us in action.

    A Virtual Receptionist That Works As An Extension Of Your Team

    Make sure every customer is welcomed to your business when they contact you. 

    Working as an extension of your own business, our professional virtual receptionists ensure every customer contact is handled properly to create the impression you want, while increasing your customer retention and new business opportunities.

    From providing telephone cover during busy periods to acting as a call management or appointment booking service, a virtual receptionist can support your business’ administration, freeing you up to focus on more important things like growing your business and making bigger profits.

    And you can manage everything through our easy-to-use app!

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    Try A Virtual Receptionist For Free

    If you think investing in a virtual receptionist could be good for your business but aren’t sure or convinced about how one would fit into your company, then find out for free by taking advantage of our 7 DAY FREE TRIAL.

    With no obligation to continue at the end of the period you’ll see first hand how a virtual receptionist can help you improve customer retention and increase lead conversions.

    This isn’t a half-baked sales experience. We’ll onboard you just like we would any customer and the 7 days adapting to the nuances of your individual business and demonstrating the benefits one of our virtual receptionists can bring.

    And it’s all for free and with no long-term obligation. At the end of the 7 day trial period, if you don’t want to continue, we can part ways.

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    Choose the right virtual receptionist package for your business

    It doesn’t matter if you just want us to handle your call overflow when you’re busy or if you want to us handle your full call management, we have a virtual receptionist package that will suit your needs so you and your customers get the service you both deserve.

    Interested In Our Virtual Receptionist Service?

    Get in touch with us today to arrange a free quote and we’ll also arrange a 7-day no obligation trial of our virtual receptionist service

    Frequently Asked Questions

    Do I have to sign up to a contract for your virtual receptionist services?

    Our virtual receptionist service runs on a monthly payment schedule. If you want to cancel your package after the first 60 days, then you can simply give us 30 days notice. Alternatively, if you wish to amend your package, just let us know and we can change it to suit your needs.

    Is There A Charge To Change My Virtual Receptionist Service Subscription?

    No! We know demand fluctuates during the year, so if you need to downgrade or upgrade your services, you can do that without incurring any admin charges.

    What Is A Virtual Receptionist?

    Much like a “real” receptionist employed by businesses to process incoming phone calls and to direct clients to the relevant members of your team, a virtual receptionist is able to do all of this without being directly employed by your business.

    What is a virtual receptionist? A virtual receptionist is an outsourced personal assistant (PA) at a telephone answering service provider that can answer your business phone line and much more, without needing to be physically present in your office.

    What Do Virtual Receptionists Do?

    Virtual receptionists carry out many customer-facing roles that add a professional face (or voice!) to a business’ call answering, and provide a reliable front-of-house service.

    Your virtual receptionist can supplement or fully manage answering incoming calls, ensuring you never miss a call or potentially lose a sale. They can take detailed messages to be passed onto your team to handle later, directly deal with some customer enquiries to free your team up to address more complex issues, or ensure urgent calls are directed to the correct member of your team first time, every time.

    A virtual receptionist service can also remove the time-consuming admin of appointment bookings that can take up your day. Our virtual receptionists can fully manage your customer facing diary or booking form,, so you can capture more appointments. And you won’t have to worry about double booking your time, because any appointments or meetings will be updated in real-time.

    Unlike call centre answering services, which will only take messages, a virtual receptionist can directly deal with some customer enquiries, and can even help you qualify leads or block unwanted sales calls.

    Your virtual receptionist works closely with you and your team to understand how your business works, what types of calls you regularly receive (and how you want them to be dealt with), and which employees should receive transferred calls.

    What Types Of Calls Do Your Virtual Receptionists Answer?

    Whatever calls you want us to answer! You can hire us to answer all your business’ incoming calls, or just pay for the time you’ll need us.

    If you just want us to manage any overflow calls, you can simply set up a diversion from your phone to your virtual receptionist when you need it and the calls will come through to us.

    How much does a virtual receptionist cost?

    The cost of our virtual receptionist services are offered in flexible, scalable monthly packages tailored to your business’ specific needs.

    Our popular packages start at £200 a month, and many clients fit into this service level. We continually optimise your package to ensure you’re only paying for what you use to help you avoid additional charges.

    If you’re not sure a virtual receptionist service is worth the investment, start a 7-day free trial.

    How Can Hiring A Virtual Receptionist Elevate Your Business?

    Choosing a virtual receptionist service can transform your business and productivity. From handling incoming calls to managing appointments to dealing with customer enquiries, a virtual receptionist ensures that your customers are always greeted with a friendly and helpful voice, all without the need for a physical presence in your office. This not only saves you the cost of hiring and maintaining a full-time receptionist, but also means that you can focus on other important aspects of your business, while knowing that your customers’ needs are being taken care of.

    Are Virtual Receptionists Humans?

    Yes, all of our virtual receptionists are humans. Unlike automated answering systems or chatbots, our virtual receptionists are real people who are trained to handle various administrative tasks and responsibilities remotely. They can provide customer support, answer calls, and schedule appointments just like an in-house receptionist would. The only difference is that they work remotely, using technology to connect with clients and manage their tasks efficiently. All our virtual receptionists are UK-based and are trained to offer a human touch to your businesses, ensuring that callers are greeted professionally and their needs are taken care of in a personalised manner.

    Do You Offer An Out Of Hours Virtual Receptionist Service?

    Yes.

    If you need us to handle your phones and live chat out of hours that’s something we can help with.

    We can cover calls between:

    8am-8pm Monday-Friday

    9am-5:30pm Saturday

    10am-4pm Sunday

    If anyone calls outside of our business hours we can create a personalised answering message.


    Ready To Transform Your Business

    Let’s discuss your needs and help solve your problems.