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Professional Virtual Receptionist Service
Professional virtual receptionist service that can greet your customers online and over the phone just like they’re walking into your office.
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Our virtual receptionists provide your business with a professional reception that can greet and welcome customers to your business when they call or contact you through your website.
Working as an extension of your own business, our professional virtual receptionists ensure every customer contact is handled properly to create the impression you want and to increase your customer retention and new business opportunities.
From providing telephone cover during busy periods, to acting as a call management or appointment booking service, a virtual receptionist can support your business’ administration, freeing you up to focus on more important things, like growing your business and making bigger profits.
And you can manage everything through an easy-to-use app.
Your business lives and dies on the quality of its customer service. Happy customers equal higher profits. Unhappy customers lead to lost revenue. Not to mention missed calls can lead to lost sales.
When the phone rings and you can’t answer it, you want the confidence that your customers (current and future) are being dealt with professionally by an actual person who understands your business.
It’s either that or a customer is greeted by a robotic, automated voice asking them to leave a message, which they’re not likely to do. With our virtual receptionists acting as an extension of your team you never need to worry about missing out on a call ever again.
No more losing leads and revenue. Just growth on the back of happy, satisfied customers.
See our three easy steps to get started.
After getting in touch, we’ll get to know your business inside out – the sector you’re in and how you want us to handle your calls.
We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.
Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.
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We know you’re invested in your business’ future and growth, but do you really want to work every waking hour just to make sure you don’t miss a call or lose an opportunity? With a virtual receptionist, you don’t have to.
A virtual receptionist can extend your business’ opening hours beyond the normal 9-5 to help you help customers and pick-up leads who aren’t able to call during regular business hours.
Your virtual receptionist will ensure calls continue to be answered in a friendly and professional manner with accurate messages and call recordings instantly available to you via your app.
If you have urgent calls you want to deal with, you can arrange to have these immediately forwarded to you or a member of your team.
Your professional virtual receptionist can also continue to book sales meetings for you after the office is closed with new appointments automatically added to and viewable in your diary.
See our benefits below:
First impressions are important, so we’re here to ensure you always make a good one. Specially trained with extensive experience, our receptionists know how to deliver a brilliant experience for your callers. Whether they’re taking a message when you’re busy, transferring the callers you want to speak with or booking an appointment in your diary, they always add the personal touch – the kind that people will remember you for.
The simple truth is that when you’ve got someone else taking care of your callers, you’ve got more time to spend elsewhere. Imagine no more annoying cold sales and marketing calls, no more unwanted interruptions leaving you time for the work in hand. You’ll be free to focus on the areas of your business where you can add the most value, safe in the knowledge that your front line is being expertly looked after.
With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm on Saturdays you can capture more calls and opportunities. We also provide a personalised voicemail greeting for out of hours which is delivered straight to your email so you will have peace of mind that no important calls will slip through the net. One less worry for your day.
Not just competitively priced, our virtual receptionist service provides you with receptionist resource without any of the costs associated with hiring a permanent member of staff. No more worrying or headaches over sickness, holidays, maternity, comfort and lunch breaks. Leave the stress with us; it’s all of the benefits, without the hit to your bank balance.
Create a barrier between your business and nuisance sales calls that drag you and your team from value adding tasks that will actually help your business. Our virtual receptionists can even have you removed from sales lists.
As well as helping existing customers, your virtual receptionist could be used to qualify any leads before they get through to a sales person to give your team more time to focus on those leads more likely to become a customer.
We’re here to not only make your life easier, but help you achieve more. A virtual receptionist from Face For Business is proven to increase business productivity. It allows you to concentrate on the work you’re contracted to do, rather than the tedious tasks of answering calls or logging into voicemails. And it gives you back the all-essential time you’ve been missing. Because when we look after the time-consuming parts of your day, you’re free to focus on the things that really matter – growing your business.
Any call that comes into your business could potentially be a new customer.
With money on the line you need to know those calls are being answered quickly, and dealt with professionally.
Can you really risk your business’ future on a call centre service?
Where calls are answered by faceless agents who know nothing about your business.
Or would you rather trust it to a virtual receptionist who’s an extension of your own team?
With a Face For Business virtual receptionist you don’t need to worry about your important business calls being passed around to the next available agent.
Instead, you’ll have a highly trained receptionist acting as a dedicated, professional face for your business.
At Face For Business our virtual receptionists aren’t anonymous voices on the end of the phone, you’ll get to meet them and ensure they understand your business so they can work as an extension of your own team
Our virtual receptionist can cover every channel your customers use to contact you from phone calls, to messaging to online live chats so you never need to worry about a customer falling through the cracks
We want you to be confident in the level of service you’re getting from your virtual receptionists, which is why we give you access to the full recording of every call we deal with so you can listen to how it’s being deal with
Face For Business support and suit our ever changing needs alongside providing help!
Every step of the process was fully explained, with regular updates.
I recommend them to everyone and I’m always full of praise for the service.
A very slick operation, would highly recommend!
Nothing is too much trouble and they're always on hand to answer any queries.
As well as making sure you never miss an important client or new business call, a virtual receptionist can act as a barrier between your precious time and unwanted or unsolicited sales calls.
When you’re busy finishing work or talking to prospects the last thing you need are cold callers falling through the gaps and wasting your time. A virtual receptionist can be used to screen your calls and make sure only the important ones get through to you.
If you think investing in a virtual receptionist could be good for your business but aren’t sure or convinced about how one would fit into your company, then find out for free by taking advantage of our 7 DAY FREE TRIAL.
With no obligation to continue at the end of the period you’ll see first hand how a virtual receptionist can help you improve customer retention and increase lead conversions.
This isn’t a half-baked sales experience. We’ll onboard you just like we would any customer and the 7 days adapting to the nuances of your individual business and demonstrating the benefits one of our virtual receptionists can bring.
And it’s all for free and with no long-term obligation. At the end of the 7 day trial period, if you don’t want to continue, we can part ways.
Keep in touch with your virtual PA wherever you are: - Read your messages - Listen to a recording - Provide feedback - Contact your PA
Get the same as your smartphone app plus more detail on billing, business information and call settings.
Put your business’ future in safe hands with a virtual receptionist provider with a track record for placing professional services at the heart of your call answering and diary management.
All of our virtual receptionist and telephone answering services run on a monthly payment schedule.
If you want to cancel your package after the first 60 days then you can simply give us 30 days notice, alternatively if you wish to amend the package you are on just let us know and we can change it immediately.
No.
We know demand fluctuates during the year so if you need to downgrade or upgrade your services you can do that without incurring any admin charges.
That’s up to you.
You can hire us to answer all your business’ incoming calls, or just pay for the time you’ll need us.
If you just want us to manage any overflow calls, you can simply set up a diversion from your phone to your virtual receptionist when you need it and the calls will come through to us.
Virtual receptionists carry out many customer-facing roles that can professionalise your business’ call answering and provide a reliable front-of-house service.
Your virtual receptionist can supplement or fully manage answering incoming calls, ensuring you never miss a call or potentially lose a sale.
They can take detailed messages to be passed onto your team to handle later, directly deal with some customer enquiries to free your team up to address more complex issues or ensure urgent calls are directed to the correct member of your team first time, every time.
With a virtual receptionist, you can also remove some of the time-consuming admin that takes up your day – particularly diary management.
Your virtual receptionist can fully manage your diary, ensuring meetings are booked or rescheduling appointments when needed, so you don’t have to spend time juggling diaries.
And you won’t have to worry about double booking your time because any appointments or meetings will be updated in real-time.
We offer all our virtual receptionist services in flexible, scalable monthly packages tailored to your business’ specific needs.
Our popular packages start at £200 a month and many clients fit into this service level. We continually optimise your service to ensure you’re only paying for what you use and helping you avoid additional charges.
If you’re not sure a virtual receptionist service is worth the investment, start a 7-day free trial
A virtual receptionist works in a very similar way to a ‘traditional’ receptionist who works from your office.
Virtual receptionists deal with incoming calls, take messages and can transfer customer calls to the right member of your team. You can also employ a virtual receptionist to manage your diary and take over your appointment booking.
The only difference between a virtual receptionist and a regular receptionist is that a virtual receptionist works remotely, as an extension of your own team.
Your virtual receptionist works closely with you and your team to understand how your business works, what types of calls you regularly receive (and how you want them to be dealt with) and which employees should receive transferred calls.
Plus, unlike call centre call answering services, which will only take messages, a virtual receptionist can directly deal with some customer enquiries, and can even help you qualify leads or block unwanted sales calls.
Let’s discuss your needs and help solve your problems.
