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Despite an array of digital communications now available to customers when they need to contact a business, picking up the phone in the hope of speaking to an actual person remains the most popular. In fact more than 50% of customers across all ages say they typically use the phone when trying to get in… Continue reading Rules of phone etiquette you should definitely follow in business

We’ve been answering calls and helping clients improve their customer service for more than a decade, so when it comes to telephone answering services, we know what we’re talking about. You can read some of our case studies here. But one thing we get asked consistently by new clients looking to improve their telephone service… Continue reading How we handle your business’ phone calls

We’ll bet this scenario sounds familiar if you’ve ever worked in an office. Someone answers the phone (usually annoyed that they’ve had to stop what they’re doing, or because they blinked first in the ‘let it ring until someone else answers it’ game’). The call isn’t for them, so they hurriedly ask who the call… Continue reading How company call handling processes and phone systems should work