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Answering Service Pricing

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5.0
Trusted by 104 reviews

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Compare our answering service pricing plans:

Taster Plan

Created for new customers to showcase the value we bring to your business

From £49 p/m

  • No setup or onboarding fees
  • Our PAs (no bots) capture key details from calls and send them on immediately
  • All PA interactions go straight to your inbox
  • Charged by the second on calls. We don't round up to the nearest minute
  • Reliable support during your core business hours
  • Outsourced with confidence
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Inclusive Minutes

Ideal for clients who need us to capture extra details during each call

From £115 p/m

  • Includes all the Taster Plan features plus:
  • Additional evening and weekend support
  • No charge for sales or nuisance calls
  • Pricing always optimised to the best plan
  • Fully outsourced reception service available with a dedicated lead PA
  • Out of hours voicemail
  • Flexible appointment booking service
  • CRM integrations and much more
Discuss a 7-day free trial

Message Only

Perfect for those who prefer a set price per call

From £99 p/m

  • Your own in-house dedicated lead PA taking your calls
  • No setup or onboarding fees
  • Our PAs capture key details from calls and send them on immediately
  • Convenient access to messages and call recordings through an online portal and mobile app
  • No charge for sales or nuisance calls
  • Out of hours voicemail
  • Pricing always optimised to the best plan
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Let's find the best service to help solve your problems

Recommend me a plan

How our answering service pricing works

  Our answering service packages are designed to give businesses flexibility over how their calls are managed. The cost of your plan depends on the level of support you need, including how many calls you receive, the type of enquiries handled, and the services required. Our main pricing options include:

Message Only answering service pricing

Our 'Message Only' package is designed for businesses who prefer to pay a set price per call. This plan offers a dedicated lead PA who handles your calls, as well as 24/7 access to previous recordings.

Inclusive Minutes answering service pricing

Our 'Inclusive Minutes' package charges you based on the length of each call we take, rounded to the nearest second. While some answering services round their call costs to the nearest minute, we believe our nearest-second options are a fairer approach that keeps costs under control and ensures you’re only paying for the service you receive.

Telephone answering service call centre employee
Diane from Face For Business
Virtual receptionist answering calls for clients
Robbyn from Face For Business
Friendly and real people answering your customer's calls
Virtual receptionist answering calls
Call answering service captures valuable opportunities
team of virtual receptionists at a call answering service
Virtual receptionist at a desk

Which answering service package is right for my business?

1

I receive a small number of calls

With our Taster Plan and Inclusive Minutes packages, you’ll only be charged by the second on calls. This means you can save money on shorter calls compared to per-call packages, which charge a flat rate regardless of length.

2

I mainly need messages taken

Our Message Only package is perfect for handling your business calls, with 24/7 access to recordings through an online portal and mobile app.

3

I need calls transferred and appointments booked

The Inclusive Minutes plan comes with a flexible appointment booking service to handle enquiries related to your business.

4

I want to outsource my entire reception function

For a fully outsourced reception, consider using our Outsourced Switchboard service to make handling complex enquiries easier.

Transparent answering service pricing with no hidden costs

  We always strive to keep our answering service pricing as fair as possible. Here are just a few of the ways that we keep costs manageable for your business:

Charged by the second

We charge for each second that we spend on a call, while other answering services are likely to round their prices to the nearest minute. This fair approach to budgeting means you won’t have to pay extra for short calls, giving you an accurate estimate of how much each call will cost.

No setup or onboarding fees

We don’t charge for our services upfront, so you won’t have to worry about hidden additional fees. Our answering service rates and prices are all open and transparent.

No charge for sales or nuisance calls

Nobody wants to deal with spam calls, especially when they could potentially cost you money. That’s why we won’t charge for sales or nuisance calls when on our message-only or inclusive minute plans.

Your package is reviewed against your usage

We optimise your bills every month to make sure you’re on the right package for your needs. Your monthly plan automatically adjusts based on your usage, so billing will always be in your favour.

Flexible as your call volumes change

Our plans are fully flexible and scalable to suit quieter/busier periods or changing business needs. Many businesses are likely to see peaks and troughs in call activity, so we try to stay as flexible as possible to handle variations in how many calls you receive.

No long-term contract

There’s no obligation to commit to our services long term. Once your 90-day minimum term is complete, you’ll move onto a flexible 30-day rolling plan. If your needs change, you can amend or cancel your plan at any time with 30 days’ notice. Just let us know before your next billing date.

A call handling service PA viewing two screens while taking a call

What's included in your answering service price?

Every plan provides professional call handling from experienced UK-based PAs, helping businesses maintain a reliable point of contact for their customers. While the details differ slightly between pricing packages, features include:
 

    • UK-based professional PAs
      Your customers and your team will be given access to a qualified team of PAs, with no bots or AI answering calls.
      • Messages delivered directly to your team
        We’ll pass on messages we receive from prospective customers and clients immediately after finishing our calls.
        • Call recordings and portal access
          You’ll receive access to an online portal and mobile app featuring recordings of all your messages. This provides full transparency about how your calls are being answered and forwarded.
          • Call transfers and enquiry handling
            We’re happy to work around your business’ structure, so we can transfer calls and pass enquiries through the appropriate channels that you choose.
            • Appointment booking
              Many of our plans come with an appointment booking service to help you manage prospective customers and follow up on enquiries.
              • CRM and software integrations
                With additional software integrations, you’ll be able to manage your calls easily across your business.
    • Reach out to us
    Alessia-Lead PA

    Answering service cost vs hiring a receptionist

    Answering services can cost much less than hiring a dedicated in-house receptionist. Our flexible call answering plans can also help you save money during less active periods, while a full-time receptionist requires a salary. Hiring staff members also comes with additional overhead costs that can affect your company’s budget, so if you’re looking for transparent pricing and cost-efficient solutions, consider using Face For Business to answer your calls.

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    Why choose Face For Business

    Scalable call answering

    Stay flexible and better manage your costs by increasing or scaling back the level of call cover you need, based on demand.

    Calls recorded with instant playback facility

    Access call recordings instantly on our Message Only and Inclusive Minute plans, at any time, via our easy-to-use smartphone app.

    UK-based real PAs

    Call handling PAs in the same time zone as you, with experience handling calls in your sector.

    ISO 9001 accredited

    Face For Business is ISO 9001 accredited, giving you peace of mind regarding quality assurance. Your business is in safe hands with our professional, experienced PAs.

    How do we compare to other answering services?

    Face For Business AllDayPA Moneypenny Answer Connect JAM
    Free trial – Discover the level of support we provide
    5★ rated consistently on Google by our clients
    Free set up and onboarding included in all pricing plans
    Calls recorded with immediate playback function
    No charge for sales and nuisance calls received
    Billing in your favour – Your monthly plan automatically adjusts based on usage
    Priced to the second on inclusive minute plans – No rounding up
    Evening and weekend support included as standard
    100% UK-based call handlers
    Both telephone answering and managed live chat services available
    10/10 5/10 4/10 4/10 4/10

    Reach out to us and enjoy a free trial of our call answering service

    Talk to us

    What our clients say about us

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    5.0
    Trusted by 104 reviews

    Face For Business support and suit our ever changing needs alongside providing help!

    Every step of the process was fully explained, with regular updates.

    I recommend them to everyone and I’m always full of praise for the service.

    A very slick operation, would highly recommend!

    Nothing is too much trouble and they're always on hand to answer any queries.

    Try our answering service free for 7 days

     
    We tailor our solutions to your business, so you can always get the call answering service you need. Try our free 7-day trial today to experience the benefits of Face For Business first-hand, while we assess your call volumes and suggest the best plan for your company.

    Talk to our team: 0333 323 1007

      Ready to transform your business?

      Let’s discuss your needs and start solving your problems.

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