Click4Assistance UK Live Chat Software
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No more missed calls. No more missed opportunities.

Telephone Answering Service - Priced to the second

UK-based call answering service and managed live chat – priced to the second, not the minute. We handle your calls while you focus on what you do best.

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 “I feel fortunate to be part of such an amazing team, working in a wonderful environment.” 

 

Karen Griffin 

A Trusted Telephone Answering Service

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What Our Customers Say

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

More Than a Decade of Reliable Call Answering

Never miss an important call with our reliable, professional telephone answering service for busy businesses.

248

years of industry experience amongst our company’s employees

3,000,000+

calls handled by our PA’s

98%

of all our calls are answered within 3 rings

Our Telephone Answering Service Packages

Message Only

Message Only

Ideal for smaller businesses that need a standby service when they're too busy to answer the phone.

Inclusive Minutes

Inclusive Minutes

Best for small and medium businesses that need a reliable answering service to take and deliver messages and deal with some customer enquiries directly.

Outsourced Switchboard

Outsourced Switchboard

Perfect solution for larger organisations with more complex call management needs involving multiple lines and numbers, or those with remote teams.

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A Telephone Answering Service You Can Rely On

Choosing the right call answering service for your business is a big decision. Face For Business has earned the trust of hundreds of customers as a reliable telephone answering service over the last 10+ years with our commitment not only to our own customers, but their customers too.

By choosing our professional, UK-based PAs from our telephone answering company, you won’t have to worry about missed calls or lost opportunities, and your customers will always have a friendly voice to greet them when they call.

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Featured Case Study
Liverpool Chamber of Commerce

Listen to how we've helped Liverpool Chamber of Commerce improve productivity for staff while providing a more reliable call answering service.

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Featured Case Study
Northwood Estate and Lettings Agents

Our clients in the estate agency sector tell us that our service is invaluable. They can attend viewings and look after their customers safe in the knowledge that FFB are there to answer their calls!

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Featured Case Study
Robinson Residential Sales & Lettings

Aurelia Simcock, Office manager, Robinson Residential Sales and Lettings explains how Face For Business’ call answering service is driving better results for this busy estate and lettings agency.

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Featured Case Study
West Lancs Chartered Accountants

Listen to how we've helped West Lancs Chartered Accountants improve productivity for staff while providing a more reliable call answering service.

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Featured Case Study
PhysioGO

Listen to how we've helped PhysioGO answer more calls and new business opportunities while providing a better quality customer service

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Featured Case Study
Happy Dog Haven

Listen to how our call answering services have helped the Happy Dog Haven improve customer service and take more bookings by reducing the number of missed phone calls

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Featured Case Study
AmpEV

See how we've helped support this leading electric vehicle charging station contractor through a period of growth while improving customer service and call management

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Featured Case Study
Access4Lofts

When Access4Lofts first approached Face for Business back in 2021, they already knew they needed support and had been using another telephone answering provider for their call handling.

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Featured Case Study
Beaumont and Co

Accountants who used our service have found that they can respond to messages as and when it’s convenient for them. Leaving them to focus on complex work without interruption.

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Featured Case Study
Breens Solicitors

Breens Solicitors is a well established high street law firm which specialises in residential property conveyancing..

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Featured Case Study
Forest Dental

Find out how we help this busy dental practice provide exceptional call handling while increasing new business opportunities

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Featured Case Study
Formby GP

See how we've helped support this private GP practice provide a high level of patient call management while helping them retain a calm work place

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Featured Case Study
Minshull Windows

Listen to how we've helped this local trades business keep on top of phone calls and new opportunities even when staff are onsite and too busy to answer the phone

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Featured Case Study
Pure West Radio

Find out how Face For Business helped Pure West Radio adapt to a remote studio model and stay connected to the community despite COVID-19 lockdowns.

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Featured Case Study
Richard Hawkings Independent Financial Advice

Busy financial advisor Richard Hawkings explains how Face For Business has helped him stay on top of client calls while giving him more time to focus on work and his business

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Featured Case Study
The Legal Stop

Legal firms can ensure that all calls into their business are answered, by using FFB. Their clients receive an excellent standard of service whilst their legal team are meeting clients or attending court.

Why Choose Face For Business?

Our telephone answering service ensures you never miss another inbound call or new business opportunity. Your callers will always be greeted by a friendly voice. Start improving your customers’ experience.

No set-up or training fees

Why should you pay to get started with a telephone answering service? We don’t think you should, which is why we don’t charge set-up fees.

Pricing to the second

Get more call answering every month by only paying for the exact time you use. At Face For Business, we charge by the second instead of rounding up to the nearest minute.

Optimised pricing

Avoid unnecessary charges for going over your monthly call allowance. We proactively put you on the best business call answering service tariff based on your usage, so you pay the best price.

No out-of-hours premium

We keep a flat rate, so there’s no out-of-hours premium for using our call answering service. You’ll pay the same rate, regardless of when we’re answering your calls.

No charge for sales & nuisance calls

If we take a sales call, we won’t count it towards your monthly tariff, so you only pay for calls that matter. We’ll even help you get removed from nuisance call lists.

UK-based PAs

We employ all of our live phone answering service PAs in the UK and train them in-house to answer your calls as if they were in your own office, so you know you’re getting the best service.

Get a quote and try our answering service for FREE

Which Answering Service Do You Need?

Telephone Answering

Telephone Answering

Missed calls are missed opportunities. We answer every call to make sure you seize and capture every lead that comes your way.

  • Accurate message taking and call forwarding
  • Fully outsourced switchboard management
  • Bespoke call handling scripts to complement your business

Outsourced Switchboard

Outsourced Switchboard

Fully outsource your switchboard to call handlers who'll transfer calls and take messages, making sure you never miss a customer call or new opportunity

  • Professional call handling and forwarding services
  • Dedicated team of PAs answering every call
  • Call recordings delivered directly to you

Managed Live Chat

Managed Live Chat

Turn your website into a lead generation machine with immediate answers to customer enquiries.

  • Fully managed live chat services from professionally trained PAs
  • Create a great first impression to your customers
  • Answer customer queries directly and quickly

Our Telephone Answering Service Promise

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Our Why

Everything we do is geared towards delighting our customers by offering a service that delights theirs.

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Our Mission

When it comes to our customer service, we've made it a mission to over deliver on everything we promise, so you have the best possible experience.

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Our Vision

We work hard to win the trust of our customers. We want to become the UK's most trusted answering service.

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A Phone Answering Service Based On Value and Transparency

Call answering is what we do. But our goal is to offer a more personalised, responsive telephone answering service that makes our customers feel valued and not just like another number on a spreadsheet.

We make sure your customers always have a real person to speak to when you can’t answer the phone, so we can help you create the right first impression. But more than that, we do everything we can to make sure our telephone answering service fits around your business, while ensuring we’re transparent with everything we do.

We’ll give you a lead PA as a point of contact when you have a question or want to make a change, and provide 24/7 access to your account through our dedicated app and online portal. We’re also the only UK live call answering service that automatically provides the full recording of every call we handle, so you can hear exactly how we’re engaging with your calls.

Our calls are priced to the second – we don’t even round them up to the nearest 15 seconds, let alone the minute – and your bill will be optimised every month to make sure you’re on the most cost-effective tariff based on your usage. Our transparency means you can be sure you’re only paying for the phone answering service you’re using.

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“We are real people who care about our job.”

Diane Davies

Benefits Of Using Our Telephone Answering Service

Save time and money
Save time and money

Unlike hiring a full-time or part-time member of staff, you’ll only pay for the service you use when choosing our call answering service. Some providers will charge based on call volume, others by time spent on the phone. We price by the penny, helping you free up more money to invest elsewhere in your business.

Filter unwanted sales calls
Filter unwanted sales calls

Third-party sales calls are simply part of running a business - often an annoying one. Our call handling service acts as a barrier between you and the calls you don’t want to deal with, filtering unwanted calls and removing your number from undesirable sales lists.

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“We answer all calls swiftly & professionally, no matter how busy you are.“

Faye Bampton

Benefits Of Using Our Telephone Answering Service

Professionalise your ‘front of house’
Professionalise your ‘front of house’

When your employees are busy, a sudden phone call taking them away from vital work can be a real inconvenience. Our expert PAs always answer calls in a professional tone that complements your brand to set the stage for a better customer experience.

Deal with calls more efficiently
Deal with calls more efficiently

Businesses rarely deal with one call at a time, especially during peak periods. Our telephone answering service provides you with a dedicated team of virtual PAs who can handle higher call volumes than a single member of staff, while delivering an exceptional level of personal service to your customers.

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“Everyone treats their work with an incredibly high standard and goes above and beyond for clients.“

Lisa Brown

Benefits Of Using Our Telephone Answering Service

Extend your opening hours
Extend your opening hours

Not every caller will contact you during the normal 9-5. It’s not practical for you to be available 24/7 - unless you’re planning on burning out. Our live phone answering service can extend your opening hours so your business can answer calls for a longer period, including weekends. That way, you’re not missing potential new business or having to commit to a longer working day.

Increase productivity
Increase productivity

While you might want to answer every call, this can take you away from more important tasks or prevent you from giving your full attention to customers, clients or patients. With a call answering service, you’ll have more time to focus and be more productive.

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Try Our Answering Services for FREE

If you’re not sure how a telephone answering service would work in your business, or whether we’d be the right provider for you, try us free for 7 days with no obligation.

We know that trusting someone to come in and deal with your business’ calls is a big step. It’s one you’ll want to get right. That’s why we give you the chance to use our professional call handlers, free, for an entire week.

We’ll onboard you like we would any customer, then use the 7 days to understand the nuances of your business. We’ll demonstrate how a professional answering service can not only improve your customer service, but help you grow your business. And you won’t have to pay a penny.

Request your free trial

Ask us a question or get a free quote

 

If you have a question about any of our answering services or want to get a quote, you can give us a call on 0333 323 1007 or just complete the form below and we’ll be in touch.

    Frequently Asked Questions

    What is a telephone answering service?

    A telephone answering service is a professional service that will answer calls for your business when you’re too busy to yourself. When a customer or client calls you, their call will be picked up by a phone answering PA who will deal with their query, take a message or transfer them to the right person. Using a call answering service means you can spend more time focusing on what you do best.

    What are the benefits of using a telephone answering service?

    There are so many benefits to using a business call answering service. These include:

    • Never miss an important call – it could cost you
    • Improve customer service, and subsequently your reputation
    • Extend your business opening hours, without needing to be on call yourself
    • Increase your business’ productivity, with more time to focus on getting tasks done

    Who can benefit from an answering service?

    What calls can your answering service deal with?

    Whether you need an answering service that can handle every call you get, seasonal support for peak periods, or you just need some help answering overflow calls, our services are designed to be flexible to suit the needs of your business. Our expert team of virtual PAs can answer as many calls as you need us to at a given time. We’re more than happy to work around your capacity and take on more or less, as and when you need.

    What happens to my messages after you take them?

    All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.

    Messages are stored in your client portal so you can refer back to them later, or find them if you accidentally delete a message we’ve forwarded to you. You’ll also get access to every call recording that is dealt with by your virtual PAs, so you can review how each call is being handled and request changes if you’re not satisfied with anything regarding your call answering service.

    What happens if more than one customer calls at once and my PA is on the phone?

    When you sign up to our telephone answering service, you’ll be assigned a team of professional PAs – this is typically made up of three PAs and your account lead.

    If one of your PAs is busy on a call when another comes in, the other members of your answering service team will be able to step in. We’ve got you covered!

    What happens if I only want some calls to be answered?

    Our answering service call handlers will only answer the calls you want them to. We’ll discuss your exact requirements as part of your initial onboarding, whether you’re signing up for a free trial or starting a new contract. Any calls that you don’t want us to answer that you can’t get to yourself can still be picked up by an answering machine, or a recorded message can play to encourage the caller to use the live chat function on your website instead.

    Will I be charged for wrong numbers or sales calls?

    If we think we’ve taken a sales call we can politely decline it for you so you don’t have to deal with it. We can also help you get removed from sales or nuisance calls lists for the future. This makes sure you only pay for the calls that matter.

    How much does your phone answering service cost?

    Our most popular answering packages start at £95, rising depending on the minutes used in that month.

    Our plans for message taking, call transfers and outsourced switchboard can be tailored to your needs. All bills are optimised every month, so if you have a quieter month or your business is seasonal, we’ll work with you to ensure you’re only paying the appropriate tariff each month.

    Ask a member of our team for more information about how much an answering service costs to get an accurate quote.

    Can I change my answering service package at any time?

    Yes! We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.

    We always optimise your account depending on your usage. If you use our answering service less in one month, we place you on the package required; likewise, if you use more we move you up a package.

    This means that you’re always getting the best value for money without having to lift a finger.

    How long will my call answering service contract last?

    Our call answering contracts start on a 30 day rolling period once your initial free trial period and minimum commitment of 120 days is over.

    How will your answering service PAs work with my team?

    You can set out how you’d prefer us to answer calls and notification preferences for each team member via text, email or through our dedicated client portal.

    If we’re handling appointment booking, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings, and can automatically book appointments around the times they’re available.

    How do I know you’re dealing with my calls properly?

    Simple – unlike other telephone answering services, we give you access to the complete recordings of every call we answer. That way, you can review exactly how your virtual assistants are dealing with your business’ incoming calls and request changes if you’re not happy with anything. All our calls are forwarded directly to you to access whenever you want.

    Do you provide me with full call recordings as part of your answering service?

    We certainly do! As well as providing you with your messages, our answering service also provides you with the complete call recordings of every call answered. This way, you can listen back and hear exactly how your virtual PAs are handling calls and request any changes.

    At Face For Business, we provide all your call recordings through your dedicated client portal, which you can access 24/7.

    What training do your call handlers get?

    All of our virtual PAs go through a rigorous 13-week training programme, which includes basic call handling, followed by three stages of calls until they’re able to confidently deal with any type of caller. This is followed by ongoing training as they continue working with us.

    How flexible or scalable is Face for Business’ telephone answering service?

    We understand that the level of calls you receive won’t be the same all year round, so your requirements for an answering service will likely change throughout the year. All of our call answering services are flexible month-on-month to suit the individual needs of your business.

    Why choose outsourced customer service vs hiring in-house?

    With most answering services, you pay based on the call volume or time spent on calls. Even if your business deals with hundreds of calls, this price still works out significantly cheaper than the £30,000 a year you could end up spending on a full-time receptionist.

    What’s more, with outsourced customer service, you have a range of options and prices to choose from, so you can build your service around your budget.