Telephone Answering Service
“I feel fortunate to be part of such an amazing team, working in a wonderful environment.”
Karen Griffin
We’re not just your run-of-the-mill call answering service. We know that every business has its own unique requirements, so we fully adjust to them. It all starts with understanding why you need some help, so that we know exactly what you need from us. We can then focus our approach on what works best for your business.
From taking messages and transferring calls to the right people, to bespoke scripts that make us sound like part of the team, all the way through to appointment booking, we do everything we can to support you. And with the help of our easy-to-use app, you’ll have access to your messages at any time.
“We are real people who care about our job.”
Busy employees won’t always answer the phone the way you want them to. When they’re busy, a sudden phone call taking them away from work can feel more like an inconvenience than anything else. Your PAs will always deal with calls in a professional tone and set the stage for a better customer experience.
Businesses rarely deal with one call at a time, especially during peak periods. Hiring a telephone answering service provides you with a dedicated team of PAs who can handle higher call volumes than a single member of staff, while delivering the same level of personal service to your customers.
“We answer all calls swiftly & professionally, no matter how busy you are.“
Not every customer or prospect will want, need, or be able to call you during the normal 9-5. It’s not practical for you to be available 24/7 – unless you’re planning on burning out. A telephone answering service can extend your opening hours for you so your business can take calls for a longer period, including weekends. That way you’re not missing potential new business without committing to a longer work day.
While you might want to answer every call, taking time out of your day to answer them can take you away from more important things like planning for the future of your company, especially when it’s a sales call. By having a team of PAs handle your calls you can have more time to focus on your work and be more productive.
“Everyone treats their work with an incredibly high standard and goes above and beyond for clients.“
Unlike hiring a full-time or part-time member of staff, you’ll only pay for the service you use when hiring a call answering service. Some will charge based on call volume, others by time spent on the phone. Either way, you’ll spend less than if you hired a member of staff. This can free up more money to invest elsewhere in your business.
Third party sales calls are simply part of running a business. From office supplies to new software, there’s always a company trying to sell you their product or service. But when these calls are becoming a hassle and getting in the way of your day, you need a way to take them off your hands. A telephone answering service does that by filtering calls and acting as a barrier between you and the calls you don’t want to deal with. Your PAs can also request for you to be removed from any sales lists so you don’t have to bother with sales calls in the future.
“In times of worry and frustration, we’re there to support you.“
We’ve already talked about the risks of missing calls or sending customers to voicemail. A telephone answering service removes this problem by making sure all your incoming calls are answered and dealt with professionally.
Busy employees won’t always answer the phone the way you want them to. When they’re busy, a sudden phone call taking them away from work can feel more like an inconvenience than anything else.
years of industry experience amongst our company’s employees
and more calls handled by our PA’s
of all our calls are answered within 3 rings
Face For Business support and suit our ever changing needs alongside providing help!
Every step of the process was fully explained, with regular updates.
I recommend them to everyone and I’m always full of praise for the service.
A very slick operation, would highly recommend!
Nothing is too much trouble and they're always on hand to answer any queries.
Click the preview below to hear how we sound!
“The call handling staff offer a polite and professional answering service. I’d gladly recommend Face For Business!”
“The work culture is friendly, motivational and inspiring, with lots of fun incentives each month.“
It’s frustrating when any call is unanswered/missed, but particularly when it could have been a valuable lead. With our standard opening hours from 8am to 8pm weekdays, 9am to 5.30pm on Saturday, and 10am to 4pm on Sunday, missed calls can be a thing of the past.
Our virtual call handling professionals make sure that every enquiry is responded to, no matter how big or small, and with our call recording feature you can even listen back to make sure nothing is missed. Our PAs are extensively trained in how to spot the leads that matter, so you can have peace of mind when it comes to growing your business.
If you’re investing in a phone answering service for your business you want to know that your calls are being dealt with quickly and professionally every time.
That’s why we don’t just send you your messages and give you access to call stats. Through the Face For Business app you’ll also get access to the full recording of every call that comes through to your business for you to listen to and review.
This helps to make us fully accountable to you and if you don’t like what you hear, we’ll work with you to understand the issue and come up with a solution.
We’re fully committed to providing your business the best possible phone answering service, which is why we’ve achieved a customer satisfaction score of 98.9% after more than 2 million calls answered.
In times of worry or frustration, we’ll be there to support you.
Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
We are real people who care about the job – and your customers will be able to tell.
If you’re not sure how a telephone answering service would work in your business, or whether we’d be the right provider, try us free for 7 days with no obligation.
We know that trusting someone to come in and deal with your business’ calls is a big step. It’s one you’ll want to get right.
That’s why we give you the chance to use our professional call handlers, free, for an entire week.
We’ll onboard you like we would any customer, then use the 7 days to understand the nuances of your business and demonstrate how a professional call answering service can not only improve your customer service, but help you grow your business. And you won’t have to pay a penny.
Convenience is important in today’s world. Your customers want assistance right away, but when you’re at the helm of a busy business, you’re not always available to give them the service they need. Our call answering service makes it possible, all the time.
Based here in the UK, our team of experienced PAs and receptionists make it easy for you to delight and deliver for your customers, no matter the time or place. Whether it’s answering calls, processing orders, taking messages or assisting via live chat, we make sure you’re communicating well and always operating at your best.
If you hire the right phone answering service, they should be able to deal with as many calls as you need them to.
You might need a service that can handle every call you get.
Maybe it’s just to handle some overflow calls that you can’t get around too.
Or maybe you just need extra assistance during peak periods or seasonal increases in demand.
What you want is a service that’s able to just deal with the calls you need them to without being too costly, but with the flexibility built in that your service can take on more or less later on as your needs change.
By the way, that’s exactly the kind of model we operate at Face For Business. You can bring us in to deal with whatever calls you need help with initially, but we’re more than happy to work around your capacity and take on more or less as and when you need.
Why not get in touch and let’s see how we can help you.
If you choose Face For Business to help with your call answering, you can handle all your messages with us and access all your call recordings through your dedicated client portal on our app.
You’ll also have access to an online portal where you can view your account, look at your call history and assess changes in requirements as well as access your recordings.
Not all phone answering services provide this though, and you might end up with a supplier who simply emails you messages that could easily get lost in the spam you receive.
When you’re hiring a call answering service, you’ll want to know the communication they have with you is as smooth as the communication they have with your customers, so make sure you ask about it up front.
Our prices start at £45 per month for our message only call answering service, with the price increasing, depending on the amount of messages sent in that month.
If you’re wanting us to take and transfer calls or would like more information than a brief message on the call, our inclusive minutes plan might suit you better.
This plan starts at £95 for 50 minutes of call answering per month, rising, depending on the minutes used in that month.
All our plans for message taking, call transfers and lead generation can be tailored to your needs.
All bills are optimised every month, so if you have a quieter month or your business is seasonal, we will work with you and will ensure you are only paying the appropriate tariff each month.
Find more information about how much a call answering service costs, here.
Yes.
We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.
We always optimise your account depending on your usage. If you use our service less in one month we place you on the package required, likewise if you use more we move you up a package.
All this means that without even thinking you are getting the best value for money.
All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.
Messages are stored in your client portal so you can refer back to them later or find them if you accidentally delete a message we’ve forwarded to you.
You’ll also get access to every call recording that is dealt with by your PAs so you can review how each is being handled and request changes if you’re not satisfied with something.
Our standard telephone answering contracts are offered on a 30 day rolling period after your free trial and minimum commitment period of 120 days, is over.
When you sign up for Face For Business’ telephone answering service you’ll be assigned a team of professional PAs – this is typically made up of three PAs and your account lead.
If one of your PAs is busy on a call when another comes in, the other members of your call answering team will be able to step in.
That depends on what you’d prefer us to do. When you sign up to our telephone answering service you can let us know whether you want us to deal with all your business’ incoming calls, or just to help with any overflow that you’re struggling to deal with.
We can set up automatic diversions for any calls you want us to handle, for example when your phone is engaged or if the call isn’t answered within a particular time.
During your onboarding we’ll collect the contact names and numbers of all the relevant employees that we’ll be working with so we have their information to hand for forwarding calls and messages quickly.
You can set out how you’d prefer us to deal with calls and the notifications for each team member as to whether they’d prefer notifications or messages via text, email or through our dedicated client portal.
If we’re handling diary management, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings and can automatically book appointments around the times they’re available.
Simple.
Unlike other call answering services, we give you access to the complete call recordings of every call we answer.
That way you can review exactly how your virtual assistants are dealing with your business’ incoming calls and request changes if you’re not happy with anything.
All calls are forwarded directly to you to access whenever you want.
Your telephone answering service might promise you the best call answering in the world, but how do you know they’re providing it? As well as providing you with your messages, your answering service should also be able to provide you with the complete call recordings of every conversation they have.
This way you can listen back and hear exactly how your PAs are dealing with calls and request any changes. At Face For Business for example we provide all your call recordings through your dedicated client app. Not every telephone answering service provides this service though, so make sure you ask.
Are the PAs dealing with your calls fully training receptionists with knowledge of your business and what you do?
Or are they simply given a phone and a script and set to work answering important calls without any real idea of what your business is about?
This training should go beyond simply how to answer the phone and take a detailed message.
Sometimes your PA might have a call they’re not prepared for.
If they get flustered and stumble, it’s not going to paint your business in the best light.
Ask what training your team gets and also whether it’s a basic ‘introductory’ training when they first start or if it’s ongoing.
For the record, all of our PAs go through a rigorous 13 weeks training program including basic call handling, followed by three stages of calls until they’re able to confidently deal with any type of caller.
This is followed by ongoing training as they continue working with us.
You’re hiring a telephone answering service to take on the calls you can’t manage on your own, but your level of calls likely won’t be the same year round.
This means your requirements for a call answering service will likely change year round too.
Although you might sign a contract with a telephone answering provider, you should look for a service that’s flexible and can scale in line with what your business needs – without causing disruption to the service or incurring penalties.
With most call answering services you pay based on the call volume or time spent on calls.
Even if your business deals with hundreds of calls, this price still works out significantly cheaper than the £30,000 a year you could end up spending on a full-time receptionist.
You’ll also likely have a range of options and prices to choose from with a telephone answering service so you can build your service around your budget.
This shows how our PA’s work throughout their professional office environment.
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