Win More Business With Your Own Industry-Specific PA

Find out why customers choose our telephone answering service over others

Key Features

HIGHLY TRAINED PAs

Our UK-based virtual receptionists undergo a 12-week training programme for telephone etiquette, grammar and spelling. This rigorous training ensures a high-quality answering service.

ONLINE PORTAL & APP

Access your very own phone answering portal and easy-to-use mobile app where all your telephone calls and messages are stored. You can update your status on-the-go or in advance, just as if they’re in your office.

QUICK & EASY SETUP

Call answering can begin within hours of starting your 7-day trial. We’ll take all the necessary details, set you up on our system and send a test call. Easy!

CALLS ARE RECORDED

For your peace of mind, we record all our telephone calls. Calls are stored on your app and online portal for you to listen back to at your own convenience.

FREE LANDLINE TRANSFERS

We are one of the few telephone answering services in the UK to provide FREE landline transfers for our customers.

NO CHARGE FOR NUISANCE CALLS

We know how much sales or nuisance calls can interrupt you in your working day, so we’ll filter them, FREE of charge.

Find businesses like you, whose callers get great customer service from our PAs

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What Our Customers Say

⭐⭐⭐⭐⭐ Rated 5 out of 5 Stars on 20+ Google Reviews

I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.

The service provided has been exceptional by all parties I have come into contact with. Face for Business went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything they have said has been accurate and has lived up to my high expectations.

Rhodes Brook Financial Management Ltd

Face for Business has helped us to make sure all our phone calls are now answered. The call handling staff offer a polite and professional answering service. I'd gladly recommend Face for Business to other businesses.

Surf Snowdonia

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We provide variations of our core answering service to suit all situations, from handling overflow calls to simply taking messages when you’re unavailable. Every customer benefits from the training and experience of our PAs alongside some of the great features, such as call recording and the mobile app.

Our services include:

How it Works

STEP 1

Understanding Your Business

We have a chat about your business, the sector you’re in, and how many calls you receive each day. This will help us to determine what type of call answering package will suit you.

STEP 2

Initial Setup

We set you up on our system and give you a telephone number which you’ll use to divert your calls to us. You’ll receive a test message to ensure you’re happy with the details.

STEP 3

Meet Your PA

We’ll then introduce you to your own Lead PA who’ll get to know your business and take any additional call handling instructions from you. You’ll also learn about our app and online client portal, as your messages and calls are all stored here for you to listen to.

STEP 4

Divert Your Calls

You’re live! Your calls will divert to us (as and when you want them to) with your Lead PA receiving your calls. Your Lead PA will answer your calls professionally in your company name and will be acting as though they’re working with you in your office.

STEP 5

Pick Up Your Messages

Once we’ve taken all the necessary details from your caller, we’ll send the message straight on to you via email (and remember that every single call and message is stored on our app and client portal).

Your calls answered in your company name by your very own Lead PA

No more missed telephone calls, business leads or opportunities

Start Your Free 7-Day FREE Trial

Frequently Asked Questions

What types of packages do you offer?

Face for Business offers a broad range of packages to suit our customers' needs. We can either answer some of your calls, or all of your calls. Face for Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings.

How much do you charge to transfer to a mobile?

With Face for Business, to transfer a call to a UK mobile costs only 10 pence per minute. Also, at Face for Business, we offer ‘per second billing’, which is ideal for keeping your costs to a minimum.

What is the contract period?

After your free trial, we ask for a minimum of 60 days’ commitment, so there is nothing overly lengthy that we are asking you to sign up to. If you ever wanted to cancel our service, we ask for 30 days’ emailed notice.

What are the hours of cover?

Monday to Friday 8.00am to 8.00pm Saturday 9.00am to 5.30pm. Outside of these hours, your callers hear a recorded greeting and are invited to leave a message, which would be sent to you as a recording, by email.

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Latest News

What is a Telephone Answering Service?

Business owners have so many routine tasks to tend to that it’s often difficult to reliably answer new and existing customers over the phone in a prompt and timely manner. At the same time, large companies with a team of receptionists or call centre agents can experience extremely busy periods that cause customers to wait on the other end of the line. That’s unfortunate because customers are looking more and more for reliable and friendly service with real people with which to engage, rather than impersonal chatbots or computers.

Who Uses a Telephone Answering Service?

Whether you’re a small business owner with other priorities or a large business that just doesn’t have the resources to manage your telephone lines, telephone answering services may be just what you need. Before making the decision to hire a telephone answering service, however, it’s always helpful to know what other kinds of businesses use them and why. If you’re wondering who uses a telephone answering service, it’s likely that you’ll be surprised to find that many businesses you know use them already.

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