I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.
The service provided has been exceptional by all parties I have come into contact with. Face for Business went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything they have said has been accurate and has lived up to my high expectations.
Rhodes Brook Financial Management Ltd
Face for Business has helped us to make sure all our phone calls are now answered. The call handling staff offer a polite and professional answering service. I'd gladly recommend Face for Business to other businesses.
Surf Snowdonia
We provide variations of our core answering service to suit all situations, from handling overflow calls to simply taking messages when you’re unavailable. Every customer benefits from the training and experience of our PAs alongside some of the great features, such as call recording and the mobile app.
Our services include:
We have a chat about your business, the sector you’re in, and how many calls you receive each day. This will help us to determine what type of call answering package will suit you.
We set you up on our system and give you a telephone number which you’ll use to divert your calls to us. You’ll receive a test message to ensure you’re happy with the details.
We’ll then introduce you to your own Lead PA who’ll get to know your business and take any additional call handling instructions from you. You’ll also learn about our app and online client portal, as your messages and calls are all stored here for you to listen to.
You’re live! Your calls will divert to us (as and when you want them to) with your Lead PA receiving your calls. Your Lead PA will answer your calls professionally in your company name and will be acting as though they’re working with you in your office.
Once we’ve taken all the necessary details from your caller, we’ll send the message straight on to you via email (and remember that every single call and message is stored on our app and client portal).