Telephone Answering Service
Professional telephone answering services from experts who create the right first impression.
Our clients and partners
years of industry experience amongst our company’s employees
+ calls handled
of calls answered in 3 rings
Getting started is simple
You contact us.
After getting in touch, we’ll get to know your business further – the sector you’re in and how you want us to handle your calls.
We set things up.
We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.
Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.
The call handling staff offer a polite and professional answering service. I’d gladly recommend Face For Business!
Can’t see your sector?
Not a problem, not everyone fits into the cookie cutter. Get in touch and we’ll help you find the right product that fits your requirements.
A telephone answering service tailored to you
We’re not just your run-of-the-mill call answering service. We know that every business has its own unique requirements, so we fully adjust to them. It all starts with understanding why you need some help, so that we know exactly what you need from us. We can then focus our approach on what works best for your business.
From taking messages and transferring calls to the right people, to bespoke scripts that make us sound like part of the team, all the way through to diary management and appointment booking, we do everything we can to support you. And with the help of our easy-to-use app, you’ll have access to your messages at any time.
Catch every lead or enquiry
It’s frustrating when any call is unanswered/missed, but particularly when it could have been a valuable lead. With our standard opening hours from 8am to 8pm weekdays and 9am to 5.30pm on Saturdays, missed calls can be a thing of the past. Our virtual call handling professionals make sure that every enquiry is responded to, no matter how big or small, and with our call recording feature you can even listen back to make sure nothing is missed. Our PAs are extensively trained in how to spot the leads that matter, so you can have peace of mind when it comes to growing your business.
Get access to full call recordings
If you’re investing in a phone answering service for your business you want to know that your calls are being dealt with quickly and professionally every time.
That’s why we don’t just send you your messages and give you access to call stats. Through the Face For Business app you’ll also get access to the full recording of every call that comes through to your business for you to listen to and review.
This helps to make us fully accountable to you and if you don’t like what you hear, we’ll work with you to understand the issue and come up with a solution.
We’re fully committed to providing your business the best possible phone answering service, which is why we’ve achieved a customer satisfaction score of 98.9% after more than 2 million calls answered.
Fast. Professional. Personal.
Convenience is important in today’s world. Your customers want assistance right away, but when you’re at the helm of a busy business, you’re not always available to give them the service they need. Our call answering service makes it possible, all the time.
Based here in the UK, our team of experienced PAs and receptionists make it easy for you to delight and deliver for your customers, no matter the time or place. Whether it’s answering calls, processing orders, taking messages or assisting via live chat, we make sure you’re communicating well and always operating at your best.
We listen – and we mean really listen
We get a better understanding of how your business runs, so that we can act as an extension of it, with all of your high standards adhered to at every touchpoint. And with you able to provide feedback at any time through our app, we’re able to constantly develop and serve you better.
The result? Seamless, efficient operations at your end, a frictionless and memorable customer experience at theirs.
It’s the personal touch your customers will remember.
FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.
Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you
Frequently asked questions
How much does your telephone answering service cost?
Our prices start at £39 a month for our message only call answering service up to £549 a month for 400 messages.
If you’re expecting us to take and transfer more calls, our inclusive minutes packages might suit you better.
These plans start at £79 for 50 mins of call answering a month, up to £950 a month for 1000 minutes of call answering, message taking and call transfers.
Can I change my contract before the end date
We understand that sometimes you might not be as busy as you thought you’d be, or are seeing an unexpected influx of new calls.
We always optimise your account depending on your usage. If you use our service less in one month we place you on the package required, likewise if you use more we move you up a package.
All this means that without even thinking you are getting the best value for money.
What happens to my messages after you’ve taken them?
All of your messages will be automatically forwarded to the relevant person via their preferred method, whether that’s email, text or through our dedicated customer portal.
Messages are stored in your client portal so you can refer back to them later or find them if you accidentally delete a message we’ve forwarded to you.
You’ll also get access to every call recording that is dealt with by your PAs so you can review how each is being handled and request changes if you’re not satisfied with something.
How long will my contract last?
Our standard telephone answering contracts are offered on a 60 day rolling period after your free trial is over. You can alter your contract at any time if you contact us before that month’s invoice.
What happens if more than one customer calls at once and my PA is on the phone?
When you sign up for Face For Business’ telephone answering service you’ll be assigned a team of professional PAs – this is typically made up of three PAs and your account lead.
If one of your PAs is busy on a call when another comes in, the other members of your call answering team will be able to step in.
Will you answer all my calls?
That depends on what you’d prefer us to do. When you sign up to our telephone answering service you can let us know whether you want us to deal with all your business’ incoming calls, or just to help with any overflow that you’re struggling to deal with.
We can set up automatic diversions for any calls you want us to handle, for example when your phone is engaged or if the call isn’t answered within a particular time.
How will your PAs work with my team?
During your onboarding we’ll collect the contact names and numbers of all the relevant employees that we’ll be working with so we have their information to hand for forwarding calls and messages quickly.
You can set out how you’d prefer us to deal with calls and the notifications for each team member as to whether they’d prefer notifications or messages via text, email or through our dedicated client portal.
If we’re handling diary management, we’ll sync your teams’ diaries with our own system so we have visibility over their availability for meetings and can automatically book appointments around the times they’re available.
How do I know you’re dealing with my calls properly?
Unlike other telephone answering services, we give you access to the complete call recordings of every call we answer.
That way you can review exactly how your virtual assistants are dealing with your business’ incoming calls and request changes if you’re not happy with anything.
All calls are forwarded directly to you to access whenever you want.