Click4Assistance UK Live Chat Software

Your Premium Telephone Answering Service

Real PAs – Industry Specific. High Quality Service. Satisfaction Guaranteed.

Key Features

HIGHLY TRAINED PAs
Our UK-based virtual receptionists undergo a 12-week training programme for telephone etiquette, grammar and spelling. This rigorous training ensures a high-quality answering service.
ONLINE PORTAL & APP
Access your very own phone answering portal and easy-to-use mobile app where all your telephone calls and messages are stored. You can update your status on-the-go or in advance, just as if they’re in your office.
QUICK & EASY SETUP
Call answering can begin within hours of starting your 7-day trial. We’ll take all the necessary details, set you up on our system and send a test call. Easy!
CALLS ARE RECORDED
For your peace of mind, we record all our telephone calls. Calls are stored on your app and online portal for you to listen back to at your own convenience.
FREE LANDLINE TRANSFERS
We are one of the few telephone answering services in the UK to provide FREE landline transfers for our customers.
NO CHARGE FOR NUISANCE CALLS
We know how much sales or nuisance calls can interrupt you in your working day, so we’ll filter them, FREE of charge.
Let us capture new clients and give them great customer service!

“The trial made me see just how many calls I had been missing before using your service.”

What Our Customers Say

⭐⭐⭐⭐⭐ Rated 5 out of 5 Stars on 20+ Google Reviews
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I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.

The service provided has been exceptional by all parties I have come into contact with. Face for Business went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything they have said has been accurate and has lived up to my high expectations.

Rhodes Brook Financial Management Ltd

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Face for Business has helped us to make sure all our phone calls are now answered. The call handling staff offer a polite and professional answering service. I'd gladly recommend Face for Business to other businesses.

Surf Snowdonia

How it Works

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STEP 1

Understanding Your Business

We have a chat about your business, the sector you’re in, and how many calls you receive each day. This will help us to determine what type of call answering package will suit you.

STEP 2

Initial Setup

We set you up on our system and give you a telephone number which you’ll use to divert your calls to us. You’ll receive a test message to ensure you’re happy with the details.

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STEP 3

Meet Your PA

We’ll then introduce you to your own Lead PA who’ll get to know your business and take any additional call handling instructions from you. You’ll also learn about our app and online client portal, as your messages and calls are all stored here for you to listen to.

STEP 4

Divert Your Calls

You’re live! Your calls will divert to us (as and when you want them to) with your Lead PA receiving your calls. Your Lead PA will answer your calls professionally in your company name and will be acting as though they’re working with you in your office.

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STEP 5

Pick Up Your Messages

Once we’ve taken all the necessary details from your caller, we’ll send the message straight on to you via email (and remember that every single call and message is stored on our app and client portal).

Your calls answered in your company name by your very own Lead PA

No more missed telephone calls, business leads or opportunities
Start Your Free Trial

Frequently Asked Questions

What types of packages do you offer?
Face for Business offers a broad range of packages to suit our customers' needs. We can either answer some of your calls, or all of your calls. Face for Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings.
How much do you charge to transfer to a mobile?
With Face for Business, to transfer a call to a UK mobile costs only 10 pence per minute. Also, at Face for Business, we offer ‘per second billing’, which is ideal for keeping your costs to a minimum.
What is the contract period?
After your free trial, we ask for a minimum of 60 days’ commitment, so there is nothing overly lengthy that we are asking you to sign up to. If you ever wanted to cancel our service, we ask for 30 days’ emailed notice.
What are the hours of cover?
Monday to Friday 8.00am to 8.00pm Saturday 9.00am to 5.30pm. Outside of these hours, your callers hear a recorded greeting and are invited to leave a message, which would be sent to you as a recording, by email.

Latest News

Outsourcing your calls to an external service provider can leave most businesses feeling apprehensive. So how do you go about choosing the right call handling provider for you? Andy MacGregor, Managing Director, Face for Business
Good financial management is key for business success, for operations big and small. If you are an entrepreneur or start-up, it is vital that you get this right from the start, so that you can grow in the future with confidence. In order to make your business scalable, you need to maintain financial structure and stability. Accountants can help you understand the position of your business, provide you with invaluable advice, and assist in the maintenance of financial documentation.

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