0

years of industry experience amongst our company’s employees

0

+ calls handled

0.00 %

of calls answered in 3 rings

Getting started is simple

You contact us.

After getting in touch, we’ll get to know your business further – the sector you’re in and how you want us to handle your calls.

We set things up.

We’ll determine the package that suits you best. We’ll get you set up on the system, and you’ll meet your brand new PA and do some test calls.

You’re live!

Your calls will be diverted to us, and we’ll take care of the rest – leaving you free to focus on your business.

The call handling staff offer a polite and professional answering service. I’d gladly recommend Face For Business!

Can’t see your sector?

Not a problem, not everyone fits into the cookie cutter. Get in touch and we’ll help you find the right product that fits your requirements. 

Get in touch

Don’t compromise on the human experience – embrace it

Your business relies on your connections. We’re here to make sure you never miss an opportunity to make one.

We combine innovative technology with industry-specific PAs to deliver expert answering services that ensure your customers are given the care and attention they deserve, no matter how busy you are.

The specialist answering service

For healthcare providers, from
Face For Business.

  • Calls answered 24/7
  • Specially trained PAs and receptionists with medical expertise
  • Hassle-free booking system

Learn more about Pulse

Why choose us?

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Your trusted partner

In times of worry or frustration, we’ll be there to support you.
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All platforms covered

Whether it’s live chat, instant messaging or just a phone call, we’re ready to connect.
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We care

We are real people who care about the job – and your customers will be able to tell.

Fast. Professional. Personal.

Convenience is important in today’s world. Your customers want assistance right away, but when you’re at the helm of a busy business, you’re not always available to give them the service they need. We’re here to make it possible, all the time.

Based here in the UK, our team of experienced PAs and receptionists make it easy for you to delight and deliver for your customers, no matter the time or place. Whether it’s answering calls, processing orders, taking messages or assisting via live chat, we make sure you’re communicating well and always operating at your best.

We listen – and we mean really listen

We get a better understanding at how your business runs, so that we can act as an extension of it, with all of your high standards adhered to at every touchpoint. And with you able to provide feedback at any time through our app, we’re able to constantly develop and serve you better.

The result? Seamless, efficient operations at your end, a frictionless and memorable customer experience at theirs.
It’s the personal touch your customers will remember.

Highly recommended

FFB have been an important part of my set-up with great customer service. The right balance of friendly and professionalism.

Joanna Groves

Face for Business are superb! Thanks for taking care of my customers and answering my calls so professionally and personally!

Thomas Dobson

Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you

Hannah Jordan

Frequently asked questions

  • What type of packages do you offer?

    Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.

  • Is there a set up charge?

    No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.

  • How can we assess if your service is right for our business?

    By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.

  • Can I alter my monthly package at any time?

    Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.

  • What happens after hours?

    For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.