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A Retail & Ecommerce Customer Answering Service

Outsource your retail call answering to trusted, experienced customer answering service professionals, and know that your business is in safe hands, even when you’ve shut up shop for the day.

Our retail and ecommerce answering service PAs ensure every customer call is answered promptly and in a friendly, professional manner, providing extra support during busy periods and peak trading seasons. Whether you need our customer service answering service in the day while you’re out delivering products or meeting clients, or want online support with managed live chat to turn more visitors into customers, Face for Business can help.

Focus on growing your business and delivering for your customers, and let our telephone answering professionals respond to other queries promptly, so you always provide first-class customer service. Let us take care of the customer communication, you can take care of the rest.

Speak to ourexpertsto find out everything you need!

Why Use a Customer Answering Service?

Improved customer service

Improve the level of help and support you can offer with a dedicated customer service answering service PAs who can pick up calls when you’re busy working on other tasks. Make sure every customer feels like your number one priority with a customer answering service you can rely on.

Out of hours call answering

Extend your store’s opening hours with our after hours answering service. Customer service doesn’t stop when your shop closes its doors. Our PAs can answer calls in the evenings and at weekends, so you keep providing excellent customer service, even when you’re not around.

Ecommerce live chat support

Never leave a customer waiting for a response online with managed live chat support from experienced ecommerce customer service PAs. Answer questions, direct customers to service or support information, and be there for them right when they’re interested in your products.

A Comprehensive Retail & Ecommerce Answering Service

Telephone Answering

Telephone Answering

Deal with customer queries quickly and professionally with our team of virtual call answering PAs.

Outsourced Switchboard

Outsourced Switchboard

Never miss a call by outsourcing your switchboard management for improved customer service.

Managed Live Chat

Managed Live Chat

Convert more web visitors and grow your business with live chat

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Try Our Customer Answering Service for Free

Experience the benefits of using a retail answering service and see the difference it can make to your business completely free for 7 days.

We’ll set you up on our system as part of the trial, just like we would any client. When you decide you’d like to use our customer answering service full-time, we’ll move you across to a contract. Start your 7-day free trial today.

Our Clients and Partners

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Our Clients

What OurCustomersSay About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

A Tailored Customer Answering Service

Retail expertise

Hire a call handler with experience in the retail sector who knows how to deal with common enquiries and customer questions in a professional manner.

Adaptable support

Scale your customer answering service based on your schedule and only pay for the time you use.

Human-to-human

Don’t leave valuable customers dealing with robots and voicemail. Put real people behind your business to improve customer retention.

Multi-channel support

Get customer answering service support along with live chat assistance for your ecommerce site.

We care about your reputation

We care about your success - our own reputation is built on it. That’s why we offer a professional, reliable retail and ecommerce answering service you can trust.

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24/7 Access to Your Customer Answering Service Calls

Get 24/7 access to your call recordings via the Face for Business customer portal. We’re the only retail and ecommerce answering service that provides you with instant access to full recordings, directly to the app. This means you can always be sure that we’re handling every call exactly as you’d expect from a professional customer answering service.

Ready To Transform Your Retail Business?

Let’s discuss your customer answering service needs and help solve your problems.

Frequently Asked Questions

What type of customer answering service packages do you offer?

We offer a broad range of retail and ecommerce answering service packages to suit our customers’ needs. You can choose to access call answering support all of the time, or just during peak trading periods. Outsource your switchboard completely, or go for a ‘message only’ package, or live chat support for your website. Whatever your customer answering service needs, there’s a package for you.

How much does a customer service answering service cost?

Our customer answering service is priced to suit your business’ specific needs. We work with you on a monthly basis to make sure you’re on the right tariff so you avoid excess charges.

Our most popular customer service answering service costs around £200 a month, but there are other options available for those in need of more or less support. Try our customer answering service free for 7 days to get a better idea of how much call answering support you’ll need, or find out more about our packages and pricing.

Is there a set up charge for your customer answering service?

No – we’re fully transparent with our pricing, so there’s no set-up fee when you sign up for our customer service answering service.

How do I know if your customer answering service is right for my business?

You can try our customer answering service for free with a 7-day free, no-obligation trial before you sign up, so you can see how the service works and determine the best package for your business.

Where are your customer service answering service PAs based?

All of our customer answering service PAs are based in the UK, which means they’re in the same time zone as you, and are ready to answer calls during your shop opening hours, and out of hours during evenings and at weekends too.

Do I need to sign up to a long-term contract?

No, you don’t. Our retail and ecommerce answering service is designed to be fully flexible, so you won’t ever be tied into a long-term contract. If you need to change your monthly plan or want to cancel at any time, just let us know ahead of your next billing date.

Can I alter my monthly package at any time?

Yes, you can change to a different customer answering service package to accommodate busier or quieter times of the year. All you need to do is inform us before the date of your next invoice and we’ll happily make this change for you.

Do you provide an after hours customer service answering service?

Yes we do. Effectively extend your store’s opening hours without having to physically be there with our out of hours customer answering service. Our call handlers are available to answer calls between:

  • 8am-8pm Monday to Friday
  • 9am-5:30pm Saturday
  • 10am-4pm Sunday

We can also set up a personalised voicemail facility to capture all of your messages and email the recorded message to you in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you’re closed and reopening.

 

How soon can I start using your customer answering service?

You can get started right away. Register for a 7-day free trial to see if our customer service answering service is right for you. We can start supporting you whenever you need us, whether it’s full time or for emergency cover during a staff shortage or busy period.

Are my calls recorded?

Yes – every call that we answer as part of our customer answering service is recorded, so you can listen back to them in the future. We’re the only retail and ecommerce answering service that provides you with immediate access to your call recordings, and you can play them back 24/7.