Your trusted partner
Be confident your calls are dealt with professionally, it’s what we do
Find Out MoreEvery channel covered
Get call answering support along with messaging and live chat assistance
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Retail Sector
Delivering professional call answering for retail companies.
Deal with customers calls quickly and professionally with a virtual PA
Handle customer enquiries, deal with sales calls and get help managing your diary
Ecommerce business isn’t restricted to the location and time constraints of traditional retail businesses.
Whether you need support handling customer calls in the day while you’re out delivering products or meeting clients, or want online support to turn more visitors into customers, a virtual receptionist or live chat can help.
Let us take care of the customer communication, you can take care of the rest.
With the same support as a full-time receptionist without the staffing costs or management you can focus on growing your retail company without worrying you’re missing calls or sending customers to voicemail.
Whether your customers need specific information about a product, or after-sales support, or they have general questions about your services, our virtual receptionists can take your calls and make sure the right information gets to the right people.
If you want call answering and customer service support from someone experienced in the retail sector then our virtual receptionists can help. Our retail focussed call handlers go through extensive training in retail based customer support
They work as an extension of your company to keep customers happy when they call so you can focus on growing your business.
Be confident your calls are dealt with professionally, it’s what we do
Find Out MoreGet call answering support along with messaging and live chat assistance
Find Out MoreCall us today to find out how a virtual receptionist can benefit your retail company.
Hire a call handler with experience in the retail sector who knows how to deal with common enquiries and customer questions
Decide on your call answering needs based on your schedule and only pay for the time you need us
Don’t leave customers dealing with robots and voicemail. Put real people behind your business and improve customer retention
Face For Business offers a broad range of packages to suit our customers’ needs. We can either answer some of your calls, or all of your calls. Face For Business provides both ‘messages only’ packages, or we can also transfer calls to you or your colleagues. We even have packages whereby we can share your company information or capture diary bookings. Get in touch to understand more.
No, here at FFB we believe in being fully transparent with our pricing, which is why there is no setup fee. Please call us on 0333 323 1007 to find out more about our pricing packages.
By taking advantage of our FREE 7-day free trial with no obligation, you will be able to understand how our service works and determine the most appropriate package for your business.
Of course, you can change to a different FFB package to accommodate the busy or quiet times of the year. All you need to do is inform FFB prior to us sending out your next invoice and we will happily make this change for you.
For out of hours we have a range of options available. We can set up a personalised voicemail facility to capture all of your messages and email the recorded message in a WAV file. We can also divert emergency calls back to your mobile when we’re not open, or simply provide a greeting, explaining when you are closed and reopening.
Face For Business support and suit our ever changing needs alongside providing help!
Every step of the process was fully explained, with regular updates.
I recommend them to everyone and I’m always full of praise for the service.
A very slick operation, would highly recommend!
Nothing is too much trouble and they're always on hand to answer any queries.
Let’s discuss your needs and help solve your problems.
